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Jim Ellis Toyota of McDonough
McDonough, GA
8,624 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,624 reviews
June 02, 2021
Good customer service. I liked the free beverages and the coffee bar but needed cold drinks seeing how its 90 degrees outside. They were good about getting me in and out as fast as possible. Only gripe is a coffee bar but needed cold drinks seeing how its 90 degrees outside. They were good about getting me in and out as fast as possible. Only gripe is a smell of gas in my car from them changing fule pump. More
by KREYAIEL
Verified CustomerEmployees Worked With
June 02, 2021
Great Service all around. Will be recommending to others very soon. Thank you for all the help. I left very happy by the end of the day very soon. Thank you for all the help. I left very happy by the end of the day More
by samariavarner
Employees Worked With
June 02, 2021
Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great More
by calvin_addison
Employees Worked With
June 02, 2021
This second vehicle from Neil and he has continued to provide the ultimate in customer service,I would recommend Neil for all your car buying needs provide the ultimate in customer service,I would recommend Neil for all your car buying needs More
by pattyd1946
June 02, 2021
Brian was Awesome! Very knowledgeable and he helped me step by step on my 2and Toyota purchase form the dealership. The entire team was very helpful. AWESOME EXPERIENCE. step by step on my 2and Toyota purchase form the dealership. The entire team was very helpful. AWESOME EXPERIENCE. More
by ransomrlr
June 02, 2021
Brian was the best pre and post sale. He's still checking on me to make sure all is well. They(he and Sandra) are truly a blessing. on me to make sure all is well. They(he and Sandra) are truly a blessing. More
by jlm3750
June 02, 2021
Brian was very polite and knowledgeable of the vehicle. Very pleasant to work with. The detail department needs to be more careful. Stained passenger seat Very pleasant to work with. The detail department needs to be more careful. Stained passenger seat More
by David Copeland
June 02, 2021
I had a great experience with the dealership. Had good selection of cars and at a good price. The salesman I worked with was very nice a d informative about the car. I highly recommend this dealership. selection of cars and at a good price. The salesman I worked with was very nice a d informative about the car. I highly recommend this dealership. More
by dvontae79
Employees Worked With
June 02, 2021
Fantastic experience from Sales to Service department. That treat you like family which is rare in the car business! We came in for our routine maintenance and ended up buying a new car. That treat you like family which is rare in the car business! We came in for our routine maintenance and ended up buying a new car. More
by TheBrowns
June 01, 2021
Great person! Great service would recommend to anyone. Was very friendly and funny. Had great conversations. Fran helped and listened and listened and helped alot Was very friendly and funny. Had great conversations. Fran helped and listened and listened and helped alot More
by goinsbri.1234
Employees Worked With
Fran West
