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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,669 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,669 reviews

May 29, 2024

Hudson was very helpful and informative! He made the purchasing process as easy as possible! More

by brandon.garrison53
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Hudson! We're thrilled to hear that he provided you with excellent service at Jim Ellis Toyota. We're proud to have him as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 29, 2024

I went for an oil change and they were efficient and I didn’t have to wait long. I like the video of what is needed by the mechanic. Great customer service! More

by jenmor17@yahoo.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had an efficient oil change experience and appreciated the video detailing what was needed by the mechanic. Providing great customer service is always our goal. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

I sold my car and it was a great experience! Shanya did an amazing job with helping me get what I needed. I highly recommend her for your car buying experience. More

by rmccoy.eng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Shanya! We're thrilled to hear that she provided you with excellent service at Jim Ellis Toyota. We're proud to have her as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 29, 2024

She was the best. 10 out of 10 experience. I recommend everybody to go to her. More

by Mikw
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're thrilled to hear that Shanya provided you with a great experience. Your recommendation means a lot to us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

She was the best, got me in a car extremely fast as well! Great customer service . I would definitely recommend asking for her upon visit! More

by TC100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanya Alexandra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your spectacular feedback about Shanya! We're thrilled to hear that she provided you with excellent service at Jim Ellis Toyota. We're proud to have her as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 29, 2024

Understanding the value of customer satisfaction and very pleasant experience Great superior service ECELLENT TEAM WORK. More

by Young19651965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that you had a very pleasant experience and received superior service from our team. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

I will always go to Toyota this is my 3rd vehicle from Toyota. I don’t know about cars but I drive. I need the assistance that my dealer takes car of everything on my vehicle so that I don’t have to worr More

by Karlenej02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your loyalty and continued trust in us! We're glad to hear that our team has provided the assistance you need to ensure your vehicle is always in top condition. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 29, 2024

Great customer service! Would recommend and will definitely be back in the future as well! More

by carlisle.brooke
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Fuoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that you received great customer service and that you would recommend us. We look forward to serving you again in the future at Jim Ellis Toyota! If you need anything else, please don't hesitate to reach out.

May 28, 2024

Neil Williams was my sales consultant and he was phenomenal. He was very engaged and went above and beyond the call of duty to ensure my daughter received her vehicle on time. I highly recommend , N More

by jodiann.smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your glowing feedback! We're thrilled to learn that Neil provided phenomenal service and went above and beyond to ensure your daughter received her vehicle on time. Your high recommendation means a lot to us. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota of McDonough!

May 28, 2024

Both Keisha Stubbs and Gary Escoto were incredbility helpful to me in navigating Toyota’s Vehicle Exchange Program. More

by Brirhodes19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words about Keisha and Gary! We're thrilled to hear that they provided you with excellent service at Jim Ellis Toyota. We're proud to have them as part of our team. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

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