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Jim Ellis Toyota of McDonough
McDonough, GA
8,665 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,665 reviews
March 13, 2020
The team was fast and very helpful. They are upfront and so far honest. It makes a difference to someone that's single. Thank you! so far honest. It makes a difference to someone that's single. Thank you! More
by joannanderson14
Verified CustomerEmployees Worked With
March 13, 2020
Felix and Ja'Von have been a pleasure to work with. Both made my first buying experience great. There was never any pressure and they worked with my short time frame in such a professional manner. made my first buying experience great. There was never any pressure and they worked with my short time frame in such a professional manner. More
by sdthomas93
March 12, 2020
Thanks Miguel Perez, Mike Green and Bethany Frey for all the help getting me financed for the first time. Thanks Kim Ellis Toyota of McDonough. the help getting me financed for the first time. Thanks Kim Ellis Toyota of McDonough. More
by sirdeonjackson
March 12, 2020
Great service! I had no issues with getting my vehicle. It was a smooth and easy process. Everyone was attentive and seemed fair. They were accommodating It was a smooth and easy process. Everyone was attentive and seemed fair. They were accommodating More
by brittanyarnece
Employees Worked With
Milton Hall, William Mason
March 11, 2020
Too busy to take my call Service has really gone down...have bought 5 cars from this dealership and do not plan to buy more! Last buying experience was horrible, and when I ca Service has really gone down...have bought 5 cars from this dealership and do not plan to buy more! Last buying experience was horrible, and when I called service today, I sat on hold for 10 minutes, only to be told that no services advisers are available. I understand being busy, but someone should be dedicated to answer telephone questions, because it sends the message that a person is not important unless they are standing in front of the adviser. This place used to be top notch. Now, after several ownership changes, it seems that customer service, especially for repeat buyers, is not important. More
by tstitts4
Employees Worked With
Did not work with anyone, was over the phone with the operator I guess
March 11, 2020
One star because the Tundra I initially drove 2 1/2 hours for was sold before I arrived at the dealership. i didn’t even get a phone call informing me of the sale. I received NO compensation for my troubles. for was sold before I arrived at the dealership. i didn’t even get a phone call informing me of the sale. I received NO compensation for my troubles. They never budged on the price, NOT ONE BIT on the Platinum Tundra I did purchase. I was told oh yeah it’s financed for 565.99 @ 4.1% for 75months. I Was kinda rushed into signing the contract. Got home the contract is at 4.27% at 78months. I’m feeling lied to and cheated at the moment. The Finance guy never went over the contract per say. He merely said your payment would be 535.99, I added an insurance thing for keys loss etc for $30.00 bringing payments to 565.99 The contract could’ve been explained better percentage rate and number of payments. Especially since I was told it would be 4,1% for 75months. More
by KIMBO_HODGE
Employees Worked With
Daniel Feliciano, Miguel Perez, Fran West
March 11, 2020
I enjoy working with them on my new car. I can not wait to do more business with them. I will invite all my friends and family to shop with them to do more business with them. I will invite all my friends and family to shop with them More
by ashultzwilliams
March 11, 2020
Regular Service Not the best and not the worse service we've rec'd. Better than Nalley Toyota at least. Amanda was really sweet and did the best she could but the ove Not the best and not the worse service we've rec'd. Better than Nalley Toyota at least. Amanda was really sweet and did the best she could but the overall length of time it took to get the issue resolved was a bit ridiculous I feel. My time is money and that's what hurt the review. I feel I should have been in/out of there in about 15 minutes but it took over an hour. We were there ready to pay and the bill was incorrect and much more than quoted. It took a good while to get it sorted. AND If I had not been diligent and taken pics~ I would have been out the money for the over charge. So....... All in all we will be back as always~ but I think giving the service people a bit of leeway would be great! More
by sinfullysweetsoap
Employees Worked With
Amanda Cambron
March 11, 2020
Awesome team, specifically Ahmad Ali and Ja’Von Harris. It was a high level of professionalism through and through. I learned a lot and am very appreciative. Stress free for it to be my first time car buyi It was a high level of professionalism through and through. I learned a lot and am very appreciative. Stress free for it to be my first time car buying experience. More
by SemexantJ
March 11, 2020
The experience with Miguel Perez was awesome gave us a great deal a great car with life time oil changes and lifetime power train warranty great deal a great car with life time oil changes and lifetime power train warranty More
by Angelv_148
Employees Worked With
William Mason, Miguel Perez
