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Jim Ellis Toyota of McDonough
McDonough, GA
8,665 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,665 reviews
March 11, 2020
Thanks Neil Williams for all the help and Miguel Perez for helping me setup my iPhone and Android, love my power train warranty and lifetime oil changes. for helping me setup my iPhone and Android, love my power train warranty and lifetime oil changes. More
by Robingibson05021959
March 11, 2020
Mr. Leon treated me and my family like we was his own family and was so welcoming no matter what deal was better than ours he refused to leave us and make sure we was WELL taken care of. He went above an family and was so welcoming no matter what deal was better than ours he refused to leave us and make sure we was WELL taken care of. He went above and beyond for us and he is now forever our family thank you Mr.Leon More
by chaquitasanks
March 10, 2020
As soon as we drove up we were greeted and was helped , the Customer service is outstanding and the process was painless, thank you again the Customer service is outstanding and the process was painless, thank you again More
by Yvette2210
Verified CustomerMarch 10, 2020
Buying a new car Our trip to Ellis Toyota to purchase a new car was successful. We were met my Michael Green who answered our questions and had the car we wanted. The Our trip to Ellis Toyota to purchase a new car was successful. We were met my Michael Green who answered our questions and had the car we wanted. The process went very smoothly until the end when we had to wait a long time to sign the final papers. More
by reschmidler
March 10, 2020
Great service. Dee West was friendly. She answered all the questions I had and she also called me when my truck was ready because I left to go eat lunch. Will be back to have all the services done. the questions I had and she also called me when my truck was ready because I left to go eat lunch. Will be back to have all the services done. More
by roglesby6969
Employees Worked With
Danelia West
March 10, 2020
Caswell Walker is 1 of the best sales person I ever met. He had me in and out of the dealership. It was a pleasure. He had me in and out of the dealership. It was a pleasure. More
by roxie0411
March 10, 2020
At first it was an easy appointment then the fast service was awesome! In less than what Ms. Amanda told me the time it will finish. Great job! was awesome! In less than what Ms. Amanda told me the time it will finish. Great job! More
by kristoffer
Employees Worked With
Amanda Cambron
March 09, 2020
The waiting time is insane! I made an appointment for Friday 6th at 10:20 am, when I got there one of the employees told me that the waiting time for the people with appointments I made an appointment for Friday 6th at 10:20 am, when I got there one of the employees told me that the waiting time for the people with appointments was 1 hr to 1:30 hr which sounds crazy, why even make an appointment if it's going to take that long!? She said that it was a 4 hr wait for those without appointment! Anyway, since I was already there and had nobody to pick me up I stayed in the lounge and waited for my car. It was a 5,000 miles maintenance (just tire rotation, no oil change) and it took them almost 2 hrs! They need to come up with a better scheduling process or at least let the customer now ahead of time how long it's going to take so we can make arrangements and not waste time sitting around. Other than the ridiculous waiting time, all employees were helpful. More
by pmah
Employees Worked With
Other Employees :
I don't remeber the name of the gal who welcomed me
March 09, 2020
I love Jim Ellis Toyota of Mcdonough!!! Reid is always so friendly & helpful! He has been my #1 service advisor since I was 16 & taking speed bumps too fast in my corolla. This last service I was in and out friendly & helpful! He has been my #1 service advisor since I was 16 & taking speed bumps too fast in my corolla. This last service I was in and out in under an hour!! #Impressive More
by JENNA0613
