Jim Ellis Toyota of McDonough

Thanks to Miguel Perez at Jim Ellis Toyota in McDonough, Ga , for assisting me in buying a new 2020 Toyota Tacoma truck, 5 stars! I had a great purchase experience. Ga , for assisting me in buying a new 2020 Toyota Tacoma truck, 5 stars! I had a great purchase experience. More

So far the customer service in the service Department was great. Hats off to Oscar he was very professional and courteous. He was so Awesome. great. Hats off to Oscar he was very professional and courteous. He was so Awesome. More

Happy Veteran I have always hated having to buy a car, but this experience was great. There was no "high pressure sales" and everyone we worked with was friendly a I have always hated having to buy a car, but this experience was great. There was no "high pressure sales" and everyone we worked with was friendly and a pleasure to work with. It was like dealing with our best friends throughout the entire experience. Special thanks to Michael Green, Sales, and Daniel Feliciano, Finance. We are looking forward to continuing our relationship in the coming years and working with Reid Millikan in the Service Department. More

Service I have to come for service quite often and I receive the best service.I always schedule my service with Reid. He has taken care of my car services sin I have to come for service quite often and I receive the best service.I always schedule my service with Reid. He has taken care of my car services since day one. I changed to Mcdonough Toyota because of the way I am treated.Keep up the good work More

Fantastic!!!!!!!!!!!!!! How was treated like I really mattered. Brought my Highlander in to get something minor done and they treated it like it was first rate for them. Ama How was treated like I really mattered. Brought my Highlander in to get something minor done and they treated it like it was first rate for them. Amanda was AWESOME and very patient and kind.Gerald Porter and John the tech were awesome also and even ran my highlander through the carwash. I was more than impressed. Pam H. More

I was greeted promptly and my car was taken in for service right away. very convenient since I had to be at work that morning. service right away. very convenient since I had to be at work that morning. More

Very smooth and quick, but I was a little confused when I walked in about who to talk to. After I figured it out It was a very quick process. All the employees in that area seemed very nice. walked in about who to talk to. After I figured it out It was a very quick process. All the employees in that area seemed very nice. More

Oil Change and Multi-Point Inspection All went well. Greeted well and checked in efficiently. Asked some transmission service questions that were thoroughly answered. Always like gettin All went well. Greeted well and checked in efficiently. Asked some transmission service questions that were thoroughly answered. Always like getting the inspection as a drive a lot. More

The Service Department staff was friendly but no directions Upon arrival there are no directions on where to go or pull in, after standing in line to be checked in they said I didn't have an appointment and it Upon arrival there are no directions on where to go or pull in, after standing in line to be checked in they said I didn't have an appointment and it would take a while, I informed them that Toyota made the appointment for me through the recall program. Oscar was friendly and funny and absolutely no problems with him. After a couple of hours, they emailed/texted additional services to approve. They came up with nearly $900 worth of charges for services not really needed. Said the battery BARELY cranked the car, I've noticed zero problems with this. The wiper does need replacing but not for the price they wanted, over $500 worth of a brake job on front and back, again no problems there either. I declined all services., changed out my own wipers for much less and higher end wipers. I will keep and eye on my battery, I'll get the brakes serviced elsewhere for also much less as the back AND front are not in need. More

I would like to thank Mr. Gerald Hopkins for his Great customer service. He was straight up with all the answers to my questions. Everything was explained to my understanding. I wasn't there very long a customer service. He was straight up with all the answers to my questions. Everything was explained to my understanding. I wasn't there very long and I got exactly what I was looking for. Thanks again Mr. Hopkins. More