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Jim Ellis Toyota of McDonough
McDonough, GA
8,610 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,611 reviews
January 17, 2020
This was my best buying experience ever, and I'm 62. Javon, our sales representative, was excellent. And the management and financing were also great. Javon, our sales representative, was excellent. And the management and financing were also great. More
by MPABE
Verified Customer
January 17, 2020
They were not prepared for my service Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programme Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programmed as had been documented as "owed" to me when I bought my car. I had handled the key fob programming as something that was promised to me when I scheduled the service but to no avail: It took 4 hours and was difficult to get it done - I was told by service that they had to reach my sales rep on his cell to get it approved - even though I know it was documented and had been discussed when I scheduled the service. I finally got the fob but only after service telling me that my saying it had been approved was "like you telling me the check is in the mail." No way to treat a customer - this issue should have been handled by service talking to sales before I ever got there for my appointment given that I was very careful to explain that I was coming in to get a fob programmed at no cost to me as promised as a "we owe" to me when I bought the car. . Tawthere after a fight with the service department. More
by Atlanta Lady
Employees Worked With
January 16, 2020
Was very pleased with Gerald Hopkins (salesmen). Dealership was professional, nice, and negotiating in getting me into the car I was searching. Very happy with 2020 Toyota Corolla and look forward t Dealership was professional, nice, and negotiating in getting me into the car I was searching. Very happy with 2020 Toyota Corolla and look forward to scheduling every oil change with dealership. More
by Zach D
Employees Worked With
Gerald Hopkins, Daniel Feliciano
January 16, 2020
Could not of had better service from Harby Santos. He Could not of had better service from Harby Santos. He was awesome transaction was very smooth. I highly recommend buying from Harby. You should com Could not of had better service from Harby Santos. He was awesome transaction was very smooth. I highly recommend buying from Harby. You should come see Harby. More
by Teeoff34
Employees Worked With
Harby Santos
January 16, 2020
Miguel Perez muy buena atencion exelente servicio espero volver a comprar otro carro para que sea el que me atienda tremendo profecional sabes como a tender las persona volver a comprar otro carro para que sea el que me atienda tremendo profecional sabes como a tender las persona More
by Bismark12775
Employees Worked With
Miguel Perez
January 16, 2020
Completely wrong diagnosis of mechanical issue. Mechanic ignored suggestion of a wiring issue, recommended dash board replacement (over a thousand dollars). I fixed wiring myself for about ten cents Mechanic ignored suggestion of a wiring issue, recommended dash board replacement (over a thousand dollars). I fixed wiring myself for about ten cents in sandpaper. More
by b0zospears
Employees Worked With
Not sure
January 16, 2020
Harby Santos es un excelente vendedor me ayudó y me explico todo y pude omprar mi corola 2020 gracias simpatico, Lo recomiendo a cualquiera que esté interesado ! explico todo y pude omprar mi corola 2020 gracias simpatico, Lo recomiendo a cualquiera que esté interesado ! More
by Ynes.medina
Employees Worked With
Harby Santos
January 16, 2020
New Car Purchase I drove to this dealership yesterday to trade in my Highlander on a new one. It was a process with several steps and individuals involved. Everyone I drove to this dealership yesterday to trade in my Highlander on a new one. It was a process with several steps and individuals involved. Everyone we dealt with was professional and courteous. The deal was completed in a timely manner. We were well treated. More
by STEVEHEIDT
January 16, 2020
Great service. I was glad to be able to make the purchase in my own time and reach a decision that I was most comfortable with! in my own time and reach a decision that I was most comfortable with! More
by NATALYJHJ
January 15, 2020
Agradeço a você Miguel, pelo bom atendimento. Muito atencioso, tirou tidas minhas duvidas. Ele me mostrou o carro que eu sempre quiz ter. Muito, muito obrigada. atencioso, tirou tidas minhas duvidas. Ele me mostrou o carro que eu sempre quiz ter. Muito, muito obrigada. More
by leonildarochaa
