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Jim Ellis Toyota of McDonough
McDonough, GA
8,667 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,667 reviews
November 28, 2019
Unhappy customer During my visit I was helped by Dana Hull who is the assistant service manager. She was very dismissive and nonchalant when assisting me. I was disple During my visit I was helped by Dana Hull who is the assistant service manager. She was very dismissive and nonchalant when assisting me. I was displeased with her service and will never ever deal with her upon visiting the dealership again. I had a minor issue with my car and just needed assistance.When I walked in several employees walked passed me including her and then I was finally asked 5 minutes later if I needed help. According to Jim Ellis Toyota of McDonough they aim to treat their customers as family and satisfy customer needs however she made me feel like I was being a burden on her since it was the end of the day.Despite this I was helped by Mr. Ali who is obviously committed to the mission and vision of Jim Ellis. He graciously helped me and made my experience much better.Kudos to him! More
by lilyaah
November 28, 2019
Shady business practices! Took my 2001 vehicle there for a Diagnostic. They came back to me with over $4,300.00 in repairs. Took the vehicle to my reliable mechanic who looked Took my 2001 vehicle there for a Diagnostic. They came back to me with over $4,300.00 in repairs. Took the vehicle to my reliable mechanic who looked at the repair sheet and told me that those so called need to fix items are not true! One of them were my wiper blazes and which I myself knew that it was false. So always get a second opinion! Shame on this Stealership!!!🤦🏽♂️ More
by GREGBROWN59
Verified CustomerEmployees Worked With
November 28, 2019
Courteous staff makes a difference. Didn’t want to be there but the courteous staff makes a big difference. Clean facility as well, plenty of cars and trucks to look at while there. Didn’t want to be there but the courteous staff makes a big difference. Clean facility as well, plenty of cars and trucks to look at while there. More
by slafka
Employees Worked With
Willie, I’ve known Willie since the days at Legacy Ford., Dana Hull
November 27, 2019
Miguel was pleasant and helpful!Thanks for all the help Miguel was pleasant and helpful! Thanks for all the help to the entire team and Jim Ellis Toyota of Mc Donough, thanks again for everything! Miguel was pleasant and helpful! Thanks for all the help to the entire team and Jim Ellis Toyota of Mc Donough, thanks again for everything! More
by P.tammarial
Employees Worked With
Tim Hackney, Miguel Perez
November 27, 2019
Service for the Camry Reid and the customer service ladies were great. There was a little hiccup in my rental being available when I got there but they were able to get eve Reid and the customer service ladies were great. There was a little hiccup in my rental being available when I got there but they were able to get everything worked out. Got my rental and they took good care of my Camry. My car is was fixed and is great. I love the service dept here and never take my car any where but here. More
by samantha8398
November 27, 2019
Great Service Everyone was great from start to finish!! The customer service is awesome!! I didn’t feel like I was being pushed into anything. Fazal was great! The Everyone was great from start to finish!! The customer service is awesome!! I didn’t feel like I was being pushed into anything. Fazal was great! The finance department was great also! More
by Vickiefeeney
November 27, 2019
Maintenance Experiences This is only the 3rd time I have used the service department and have had a bad experience 2 of the 3 times. My first experience resulted in havi This is only the 3rd time I have used the service department and have had a bad experience 2 of the 3 times. My first experience resulted in having to purchase a new vehicle to waive the work done on my previous Forerunner that should not have been done had better information been provided. Second experience was a simple oil change which went fine. My 3rd experience was also a simple oil change but the technician failed to return the oil cap, left it under the hood and then closed the hood on top of it. Nobody noticed the torqued hood till I arrived. The Asst service manager, Dana, was very nice and apologized. She also took the tech's name to she could provide feedback. If it were not for the lifetime oil changes, I am not sure I would use this service department. More
by tcrawfo1
Employees Worked With
Dana Hull
November 27, 2019
Friendly, great customer service Customer service was great. Everyone was friendly and helpful. Just bought my Sequoia back in August so this was my first time using the service cente Customer service was great. Everyone was friendly and helpful. Just bought my Sequoia back in August so this was my first time using the service center. I scheduled my appointment online and it was easy. I had my oil changed and tires rotated. Prices were fair, will definitely use them again. More
by spud79ola
Employees Worked With
Amanda Cambron
November 27, 2019
Great Experience with Rose Rose was great! The whole process was seamless and professinal. It makes me feel good to have bought from people who I know will offer great support i Rose was great! The whole process was seamless and professinal. It makes me feel good to have bought from people who I know will offer great support if I ever need it! More
by ryanehanson
November 27, 2019
The purchase of a new Toyota Highlander Jim Ellis Toyota salesmen Milton Hall delivered as promised. We received a new Toyota Highlander at a very competitive price. He was very knowledgeabl Jim Ellis Toyota salesmen Milton Hall delivered as promised. We received a new Toyota Highlander at a very competitive price. He was very knowledgeable and easy to work with. More
by pete.ratti
