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Jim Ellis Toyota of McDonough
McDonough, GA
8,621 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,621 reviews
August 28, 2019
Just checking Amanda was awesome. She wrote down my description of the sounds I was hearing. She got me a Lyft ride very quickly. She called to let me know they Amanda was awesome. She wrote down my description of the sounds I was hearing. She got me a Lyft ride very quickly. She called to let me know they could not reproduce the sound I described. She invited me to go out for a ride with Tyler to see we could reproduce the sound. Tyler was great. We finally reproduced the sound. He knew immediately what it was. It is nothing serious. Amanda said there would be no charge. Great people. I have had my 1998 Toyota Tacoma serviced here since 2002. More
by edward.schuppe
Verified CustomerEmployees Worked With
Tyler, Amanda Cambron
August 28, 2019
Superb Professional Service When I arrived, I didn’t have to wait long. The one who assisted was pleasant and efficient in providing me the best quality service When I arrived, I didn’t have to wait long. The one who assisted was pleasant and efficient in providing me the best quality service More
by rstephens79
Employees Worked With
Harby Santos, William Mason, Paul Tolbert
August 28, 2019
No Hassle Most challenging process of caring buying since buying my first car. However, Harby and the others really assisted me through the process. Thank you g Most challenging process of caring buying since buying my first car. However, Harby and the others really assisted me through the process. Thank you greatly More
by rstephens79
Employees Worked With
Harby Santos, James Allen, William Mason
August 28, 2019
Always friendly and courtesy. The service advisors are always detailed in letting you know of any services that are needed, and also help with being able to afford the services by The service advisors are always detailed in letting you know of any services that are needed, and also help with being able to afford the services by breaking them down if needed. More
by RONALD.REDMOND42
August 27, 2019
Hour and 15 min past scheduled oil change The price and service was fine, just very disappointing to schedule an appointment online the day before and not to have the oil change until 1.25 hrs The price and service was fine, just very disappointing to schedule an appointment online the day before and not to have the oil change until 1.25 hrs past that scheduled time. Having an appointment seemed to carry no weight vs walk-ins. More
by lmganes
Employees Worked With
Paul Tolbert
August 27, 2019
Best Service Ever! Reed Millikan is always helpful and courteous when I come in for service. Great knowledge about what the customer needs and he will get you in and ou Reed Millikan is always helpful and courteous when I come in for service. Great knowledge about what the customer needs and he will get you in and out ASAP! More
by Keith Colvin
Employees Worked With
August 26, 2019
Great! Couldn't ask for better service. The service department is far and above any others I've dealt with. I recommend them all the time. Couldn't ask for better service. The service department is far and above any others I've dealt with. I recommend them all the time. More
by 2018 Camry
Employees Worked With
August 26, 2019
Car done when promised. Oscar was very friendly and helpful. Car was clean. Service was done in a reasonable amount of time. Was told 1 1/2 hours and it was done within t Oscar was very friendly and helpful. Car was clean. Service was done in a reasonable amount of time. Was told 1 1/2 hours and it was done within that time. More
by sutter.janet60
Employees Worked With
August 26, 2019
Service Reid went above and beyond to make my experience a good one. Thank you so much for taking your time out to help myself and my family Reid went above and beyond to make my experience a good one. Thank you so much for taking your time out to help myself and my family More
by Nayb81
Employees Worked With
August 26, 2019
Great My experience was great. Service person was very attentive. He was quick to make sure I hit a status on my car. Great experience. I would definitely r My experience was great. Service person was very attentive. He was quick to make sure I hit a status on my car. Great experience. I would definitely recommend this service center to others More
by karenheatley
Employees Worked With
Winston Jack
