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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,666 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,666 reviews

May 07, 2024

The facility is clean and has a large waiting area with ample seating. The staff is professional and the service is quick and efficient. More

by toe1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience with us here at Jim Ellis Toyota! Providing a clean facility, comfortable waiting area, and efficient service is what we aim for. Thank you for your kind words, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!

May 07, 2024

Reid was very helpful and passionate about what he does, and the other service managers seemed pretty nice. I'm grateful they fixed my air conditioner. Now I can stay cool this summer. More

by LKSHOCKTARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Reid and our esteemed service team here at Jim Ellis Toyota! Providing helpful and passionate service is what we strive for, and we're glad they were able to fix your air conditioner so you can stay cool this summer. Thank you for choosing us for your automotive needs, and if you ever need anything else, don't hesitate to reach out. We're here to help!

May 07, 2024

Excellent service department. Great prices and customer service. I will continue to use them to service my car. More

by KarenRJohnson91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent experience with our service department here at Jim Ellis Toyota! Providing great prices and customer service is what we aim for, and we're grateful for your loyalty and trust in us to service your car. Thank you for your kind words, and we look forward to continuing to serve you in the future. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

I cannot remember the service rep that put me in touch with Mr. John, but he rocked!!! Mr. John did exactly what he said he would do and gave my issue to Mr. Raymond Persuad and even though my tow (Ant's More

by cayzmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our team at Jim Ellis Toyota, especially with John and Raymond! Providing reliable and efficient service, even in challenging situations, is what we strive for. Thank you for recognizing their efforts, and we're glad we could get you back on the road and to work on time. If you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

Always see friendly faces that strive to help. Fast Service. Did not wait very long at the dealership. More

by AnthonySisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie kerce
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our team! Providing friendly and helpful service is what we aim for, and we're glad to hear that you experienced fast service and minimal wait times during your visit. Thank you for your kind words, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

May 07, 2024

Alex helped me thru the whole process. Everything got done very quick. She is very helpful and professional. I will get all my cars form her now!!! More

by Claribel955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with Alex! Providing helpful and professional service is what we aim for, and we're glad she made the process quick and easy for you. Thank you for your kind words, and we're honored to have your loyalty. If you ever need anything else or have friends and family looking for a great experience, don't hesitate to reach out or send them our way. We're here to help!

May 07, 2024

Excellent service, Brian was very knowledgeable and Kevin assisted beyond measures! I will recommend anyone to come see them More

by will.camp03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent service experience with Brian and Kelvin at Jim Ellis Toyota! Providing knowledgeable assistance and going above and beyond for our customers are top priorities for us, and we're glad they delivered on that. Thank you for recommending them, and if you or anyone else you know ever need assistance with anything automotive-related, don't hesitate to send them our way. We're here to help!

May 06, 2024

Service was good. A walk-around video was provided and would be much more useful if the person doing the walk-around would speak MUCH slower & clearer in order to kno More

by ServiceReviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Freder
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May 08, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback on the walk-around video provided during your service at Jim Ellis Toyota. We appreciate your suggestion to have the presenter speak slower and clearer for better understanding. Your input is valuable to us, and we'll certainly take it into consideration to improve our service experience. If you have any further suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

This dealership was very helpful and informative with the information about my car and purchase! Brian Ogoo was knowledgeable and professional. More

by Amarachi I.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with us here at Jim Ellis Toyota! Thank you for recognizing Brian for his knowledge and professionalism. Providing helpful and informative service is what we strive for, and we're glad he delivered on that. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

May 06, 2024

We are going to be buying a second car soon and we hope to buy it from this dealership and this salesperson. Everything about the purchase of this car has been a pleasure. I don't think I've ever said that More

by Trisha528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience at Jim Ellis Toyota! Thank you for considering us for your second car purchase, and we're thrilled to hear that everything about your current purchase has been a pleasure. Providing exceptional service and making the car-buying experience enjoyable is what we strive for. We appreciate your feedback regarding the video explanation from the mechanic and will take that into consideration for improvement. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

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