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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,666 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,666 reviews

May 06, 2024

Have done business with this dealership for the past 8 years, purchasing four or five vehicles, Fair trade ins, good service, reliable product. These folks make it - so one wants to come back. Thank you, More

by Liftmantrainer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zackery Luduc. Veteran, William Mason
May 08, 2024 -

Jim Ellis Toyota of McDonough responded

We truly appreciate your loyalty and trust in Jim Ellis Toyota over the past 8 years! Thank you for your continued business and for choosing us for multiple vehicle purchases. Providing fair trade-ins, good service, and reliable products is what we aim for, and we're glad to hear that you've had positive experiences with us. We're honored to have earned your repeat business, and we look forward to serving you for many more years to come. Thank you for your kind words!

May 05, 2024

When I made the Oil change appointment, I was told $65. 00 plus tax not,I was charged a different fee. I purchased all four of my tires from Toyota,and I was not informed of whether they were rotaed. More

by DENISESTUART59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about the discrepancy in the pricing for your oil change appointment and the lack of information regarding tire rotation. Providing transparent and accurate information is important to us at Jim Ellis Toyota, and we apologize for any confusion. We'll review our processes to ensure this doesn't happen again in the future. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help!

May 04, 2024

Great customer Service and respectable. And would be Willing to buying another vehicle from them in the future More

by rmaqousi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave a review for us at Jim Ellis Toyota. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! Thanks again for your business! Take care!

May 04, 2024

Over all good experience. We Would refer people to go there and shop. Nice folks More

by aelfugate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

May 04, 2024

Convenient, fast, and friendly dealership with lifetime oil changes. I am usually in and out for a scheduled oil change making it easy to get to work afterwards More

by Melissaparrish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

May 04, 2024

They give me great service . over here good repons good job good job good job More

by patelhappy077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsyndrea Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, Jeromy Jones, David Ray
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

May 04, 2024

I had a great experience there. I will see them again in the future when I want another car. More

by CATHYLIEB40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your great experience at Jim Ellis Toyota! We look forward to welcoming you back in the future when you're ready for another car. Thank you for choosing us, and we'll be here whenever you need us!

May 04, 2024

They did A great job and was fast at getting me in and out. Thank you all More

by judy Fliyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

May 04, 2024

Awesome service, great facility. Love the bar set up. Very kind people, cheaper than other places for the same service. More

by Tiffanycurran1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your awesome service experience at Jim Ellis Toyota! Providing great facilities and amenities, like our bar setup, is part of our commitment to creating a welcoming environment for our customers. We're glad you found our team to be kind and our services competitively priced. Thank you for your kind words, and we look forward to serving you again in the future!

May 04, 2024

Made my appointment easy and convenient as far as time. Service was quick and efficient. I was informed of some things that needed attention and I thanked them for that. I will be back. More

by sparkybishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerce
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again for your business! Take care!

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