Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.9
8,864 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
Contact Dealership
View Awards

144 Hwy 81 West

McDonough, GA

30253

Directions

By Type

Showing 8,864 reviews

June 02, 2024

Amari was an excellent salesperson to work with. Professional and knowledgeable. I would recommend Jim Ellis. More

by stephenpotterf316
Recommend Dealer
Yes
Employees Worked With
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words! We're delighted to hear that Amari provided you with professional and knowledgeable service. Your recommendation means a lot to us, and we're thrilled to have earned your trust. If there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your new Toyota!

June 02, 2024

You guys made my situation worse, then “washed your hands of it” refusing to correct it. Claiming “that is how tacomas drive” which is absolute B.S. I know Toyota didn’t design their trucks to vibrate More

by Dennisjgarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Hernandez
Report | Print
Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

We’re very sorry to hear about your experience and appreciate your feedback. This is not the level of service we aim to provide. Please reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com so we can address your concerns and work to improve your experience with us. Thank you for bringing this to our attention.

June 02, 2024

Shout out to Luis over at Jim Ellis! He was a great and really put forth the effort to help us. I was able to get my first car thanks to him. More

by Mdrayton070601
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for leaving a review! We're thrilled to hear that Luis provided exceptional service and helped you get your first car. At Jim Ellis Toyota, we love to prioritize our customer's enjoyment. Congratulations on your new Toyota! Come and see us again soon!

June 02, 2024

They were such great service with offering to trade my car while other car got maintenance More

by THEIGHTS810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Neil and the sales manager. As well as Tony (I think) in finance
Report | Print
Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear you had a great experience with our service team. Offering a trade-in while your car was being serviced is just one way we aim to provide exceptional customer care. We appreciate your business and look forward to serving you again!

June 02, 2024

Required inspection was done in a timely manner. Kudos to the ladies in the service department. They are always more attentive and generally friendlier than the guys. More

by jimmyalbertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that your required inspection was completed promptly. We're especially grateful for your kind words about the ladies in our service department. They truly appreciate your recognition of their attentiveness and friendliness. If there's anything else we can assist you with, please let us know. We look forward to serving you again at Jim Ellis Toyota!

June 01, 2024

Great salesman! Worked with me and got me into the car I wanted! Would always recommend More

by Mel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had a great experience with Hudson! Helping our customers find the perfect car is what we're all about, and we're glad we could get you into the car you wanted. Thank you for your recommendation, and if you ever need anything else, don't hesitate to reach out. Happy driving!

June 01, 2024

I Love my Toyota and the entire team work very well to satisfy you Thank you so much More

by slyonel2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you love your Toyota and that our team worked well to ensure your satisfaction! Thank you for choosing Jim Ellis Toyota, and if you ever need anything else, just let us know. We're here to help. Happy driving!

June 01, 2024

Very easy and was very professional with the information that was provided. I would definitely come back and meet with him again to do more deals. Also, real friendly and knowledgeable. Made it extremely ea More

by joshua.andre1337
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had such a positive experience with us! Providing professional and knowledgeable service is our priority, and we're glad that our team member made your car-buying experience extremely easy. Your recommendation means a lot to us, and we'll be sure to pass along your kind words. We look forward to assisting you with future deals, and thank you for choosing us!

June 01, 2024

Your dealership is good and excellent. Your respond is quick and fast, I can recommend to other customers More

by Don't worry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Quick and efficient service is our priority, and we appreciate your recommendation. If you ever need assistance again or if you know someone looking for a Toyota dealership, we'll be here to help.

June 01, 2024

The service was amazing. . well above my expectations.. Everyone was pleasant, accommodating and helpful, especially Joe Louis... I will send my family to purchase here as wel More

by CHERIE.JONES98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Louis
Report | Print
Jun 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you had an amazing service experience with us! Providing exceptional service is what we strive for, and it's great to hear that Joe and the team went above and beyond to exceed your expectations. Thank you for your kind words and for entrusting us with your family's car-buying needs. We look forward to welcoming them to the Jim Ellis family as well!

1
...
87
88
89
...
887