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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,667 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,667 reviews

May 03, 2024

They are a very friendly crew. They are always trying to please all their customer. More

by lkkflugence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! At Jim Ellis Toyota, creating a friendly and welcoming atmosphere is a top priority. We strive to ensure every customer feels valued and well taken care of. Your feedback motivates us to continue our efforts in providing excellent service to all our customers. We appreciate your support

May 03, 2024

Oscar Johnson, Assistant Service Manager, greeted me upon arrival. Asked my needs and scheduled the setvice wirk. Mr. Johndon kept me informed during the work and advised me of necessary items. From the ca More

by cschamel0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Oscar and our team at Jim Ellis Toyota! Providing excellent service and keeping you informed every step of the way are top priorities for us. Thank you for choosing us for your service needs, and for recommending us to other Toyota drivers. We truly appreciate your support! Safe travels!

May 03, 2024

Comfortable waiting room, good coffee friendly staff , no new models in the show room, wanted to see a couple new models but couldn't! More

by JCPAM198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that you found our waiting room comfortable and enjoyed the amenities we offer. However, we apologize for any inconvenience regarding the lack of new models in our showroom during your visit. Your feedback is valuable, and we'll make sure to address this to enhance your experience next time. Thank you for choosing Jim Ellis Toyota, and we look forward to welcoming you back!

May 03, 2024

My service advisor Oscar Johnson and the technicians in the back did a great job servicing my car! More

by Brandon W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Oscar and our team at Jim Ellis Toyota of McDonough! Providing excellent service and keeping you informed every step of the way are top priorities for us. Thank you for choosing us for your service needs, and for recommending us to other Toyota drivers. We truly appreciate your support! Safe travels!

May 03, 2024

Service was fine, but it’s rude to have a member of the sales team call people trying to get them to trade in their car. Told the woman I was at lunch with a friend and wasn’t interested in talking, and sh More

by rnfinally2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for any inconvenience caused by the sales call during your personal time. At Jim Ellis Toyota, we strive to respect our customers' privacy and understand the importance of personal space. Your feedback is valuable, and we'll address this issue to ensure it doesn't happen again. Thank you for bringing this to our attention, and we appreciate your understanding.

May 03, 2024

Svc advisor Oscar, was awesome as usual. Very informative wirh timely svc and no surprise charges. Thank you sir, very much! More

by Kpe1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Oscar and our team at Jim Ellis Toyota of McDonough! Providing excellent service and keeping you informed every step of the way are top priorities for us. Thank you for choosing us for your service needs, and for recommending us to other Toyota drivers. We truly appreciate your support! Safe travels!

May 03, 2024

Great price negotiated but easily the most involved post-sale process I’ve encountered. I feel like critical portions of the purchasing process were missed at the time of transaction and I’ve been work More

by Dealer_Rater
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff?
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about the challenges you've encountered post-sale. Ensuring a smooth and comprehensive purchasing process is important to us at Jim Ellis Toyota. Your feedback helps us identify areas for improvement, and we're committed to rectifying any issues you've experienced. Please feel free to reach out to us directly at (770) 746-9374 so we can address your concerns and ensure your complete satisfaction. Thank you for bringing this to our attention.

May 02, 2024

Javar is always is upfront and professional in every encount with me. Thank you for the service. More

by Vdaniels47353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javar
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Lavar consistently provides you with upfront and professional service at Jim Ellis Toyota! Ensuring a positive experience for our customers is our priority, and we're grateful for your feedback. Thank you for choosing us, and we'll be sure to pass along your appreciation to Lavar. We look forward to serving you again in the future!

May 02, 2024

Everyone was nice and willing to assist. My salesman was knowledgeable and patient with my decision. Thank you! More

by cmr9125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that everyone at Jim Ellis Toyota was helpful and accommodating during your visit! Providing knowledgeable and patient service is what we strive for, and we're glad your salesman met your expectations. Thank you for your kind words, and if you ever need anything else, please don't hesitate to reach out. We're here to help!

May 02, 2024

Oscar was great as always. The service at the dealership is outstanding as always. Keep up the great work! More

by rodmurphy40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Oscar provided you with outstanding service once again! Providing exceptional service is our top priority at Jim Ellis Toyota, and we're delighted to know that you consistently have positive experiences with us. Thank you for your kind words and for being a valued customer. We appreciate your support and look forward to serving you again in the future!

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