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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,669 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,669 reviews

May 01, 2024

I got there on a Friday before lunch for full service. It was very busy but I was on time for my appt. and I was surprised that I was out in a reasonable time. I got to visit with my sales person, Mr. Leo More

by circlerk79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that your service appointment at Jim Ellis Toyota went smoothly, even during a busy time! Providing efficient service and ensuring timely appointments are priorities for us. It's great to hear that you had the chance to catch up with Leon and share your satisfaction with your Highlander. Thank you for your kind words, and we'll be sure to pass along your appreciation to Ashley in the service department. If you need anything else, please don't hesitate to reach out. We're here to help!

April 30, 2024

Keisha was my sales associate and was absolutely outstanding!! We had communicated briefly prior to going into the dealership, and she did so much checking and research into the buying parameters I More

by matticus7@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Jefferson
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your outstanding experience with Keisha! Thank you for sharing how thoroughly she prepared for your visit and how knowledgeable and welcoming she was throughout the buying process. Her dedication to excellent customer service is exactly what we strive to provide. We're thrilled that you would choose to buy from her again and appreciate your high praise. We look forward to continuing to serve you with the same level of excellence in the future. Enjoy your new purchase, and thank you for choosing us!

April 30, 2024

Alex J is the best! !! Come see!! If it can be done, she will make it happen. More

by Nelliejward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 30, 2024

Raymond is super professional and takes care of his customers! Always keeps me informed of my car service needs! He is the best!! More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that Raymond has consistently provided you with professional service and keeps you well-informed about your car's service needs. We're proud to have team members like him who truly dedicate themselves to customer care. Thank you for sharing your positive feedback and for recognizing Raymond as the best! We look forward to continuing to offer you excellent service under his care.

April 30, 2024

Jeremaine was extremely professional. I really enjoyed working with him! I will recommend my friends and family More

by Tundra745
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a great experience working with Jeremaine and found him to be extremely professional. It's wonderful that his service made a positive impact, and we appreciate your willingness to recommend him to your friends and family. Thank you for sharing your experience, and we look forward to continuing to provide excellent service to you and your referrals in the future!

April 30, 2024

Katie Kerce’s service was exceptional. She was very knowledgeable, communicative, and showed empathy towards my circumstance. Her professionalism and diligence will be the reason why I ch More

by Iishareese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your exceptional service experience with Katie and how her knowledge, communication, and empathy made a significant impact. It's wonderful that her professionalism and diligence have inspired your loyalty to Jim Ellis for future car service needs. Thank you for sharing your positive feedback. We're proud to have Katie on our team and look forward to continuing to provide you with excellent service in the future.

April 30, 2024

The scheduled service appointment was very much so on time. Reid Millikan Was very knowledgeable and quick to answer any questions. The entire service appointment was very acceptable. I will definitely b More

by Maverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that your service appointment was timely and that Reid provided knowledgeable and responsive service. It's great to know that the entire experience met your expectations, and we appreciate your decision to return for future service needs with Reid. Thank you for sharing your positive feedback. We look forward to continuing to provide you with excellent service on your next visit!

April 30, 2024

Mr. Jones was very helpful in my search for a new vehicle. Definitely will return if I’m in a search for a vehicle again. More

by jaylenlday2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 30, 2024

Best customer service ever. booking me in and show me information about how to make a a appointment. More

by anthony.tran14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you find our pricing reasonable and the service stellar! It's wonderful to know that the kindness and respect shown by our staff contribute positively to your overall experience. Thank you for sharing your appreciation. We strive to maintain high standards in both customer service and value, and we look forward to continuing to serve you with the same level of excellence in the future.

April 30, 2024

I think you have a new customer! I came in to get an oil change at 4pm with no appt. The lovely lady who wrote up my car upon entry said that she would do what she can ..but that it More

by jason_dunbar
Recommend Dealer
Yes
Employees Worked With
I don't have the receipt in front of me for the name of the employee but she was excellent
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May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your excellent experience during your recent visit for an oil change, especially with the quick turnaround that exceeded your expectations! It's great to know that our team could accommodate you efficiently, even without an appointment, and get you back on the road before rush hour. Thank you for sharing your positive feedback and for considering us for your future service needs. We're thrilled to welcome you as a new customer and look forward to providing you with the same high level of service each time you visit. Welcome to the community, and we look forward to seeing you again soon!

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