Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,669 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Contact Dealership
View Awards

144 Hwy 81 West

McDonough, GA

30253

Directions

By Type

Showing 8,669 reviews

April 30, 2024

You guys are very reasonable price wise. Moreover, the service I receive is always stellar! The overall staff is always kind and respectful. More

by COSBYG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you find our pricing reasonable and the service stellar! It's wonderful to know that the kindness and respect shown by our staff contribute positively to your overall experience. Thank you for sharing your appreciation. We strive to maintain high standards in both customer service and value, and we look forward to continuing to serve you with the same level of excellence in the future.

April 30, 2024

My internal door lock on my 2002 Toyota Tundra broke and I went to see “RAYMOND” in order to get the right part ordered. I requested he call me when the part comes in and departed. No such phone call took p More

by lawdog691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
2.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're deeply sorry to hear about the inconvenience and disappointment you experienced during your visit to Jim Ellis Toyota. Providing timely and efficient service is important to us, and we apologize for any lapses in communication or service. We appreciate you bringing this to our attention, and we'll address this issue internally to ensure it doesn't happen again in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is our priority, and we're committed to making things right.

April 29, 2024

Friendly environment. All my visits at the dealership have been great. The staff is very friendly and knowledgeable. More

by DIONEBRITT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you consistently enjoy a friendly environment during your visits to our dealership and that our staff has been both friendly and knowledgeable. Creating a welcoming atmosphere and providing well-informed service are priorities for us, and we're glad to know we're meeting your expectations. Thank you for sharing your positive experiences, and we look forward to continuing to provide you with excellent service in the future.

April 29, 2024

Dani was awsome with helping my husband and I with buying our all new 2024 taco! When it comes to product knowledge he is top tier. The customer service is the best I have ever experienced with any dealershi More

by Robersonroofing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your fantastic experience with Dani while purchasing your all-new 2024 Tacoma! His expertise and exceptional customer service truly set him apart, and it's wonderful that he made your car buying process the best you've experienced at any dealership. Thank you for your loyalty to Toyota of McDonough and for choosing us as your go-to dealership. We appreciate your kind words and are delighted that Dani could assist you so effectively. We look forward to continuing to serve you with the same high level of service in the future. Enjoy your new Tacoma!

April 29, 2024

Hudson was GREAT. Everyone at this location was amazing. Thank you all for the experience. More

by Love1219shin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Hudson was great and that everyone at our location contributed to your amazing experience! Thank you for taking the time to share your appreciation. We strive to provide exceptional service, and it's wonderful to know we met your expectations. We look forward to welcoming you back and continuing to offer a great experience on your future visits!

April 29, 2024

Friendly, professional,& courteous. The service advisor is top notch. Peace of mind is important when it comes to vehicle service. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

John, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 29, 2024

Your service and help are amazing, thanks so much for all and continue with your great job More

by liniher.msarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words and encouragement! We're thrilled to hear that you're pleased with our service and support. We aim to continue providing excellent service and are grateful for your feedback. Looking forward to serving you again in the future!

April 29, 2024

Professional, always and very courteous. Excellent customer service. Technicians were right on schedule and careful with my car. More

by cynmarvel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our team's professionalism, courtesy, and excellent customer service. It's great that our technicians were punctual and careful with your car, ensuring everything went smoothly. Thank you for sharing your feedback, and we look forward to continuing to provide you with top-notch service in the future. Your satisfaction is very important to us!

April 28, 2024

My overall experience was not pleasant ,from the scheduling process to the service. Hopefully my next encounter would be better. More

by gkjohn2376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shay, Aspen
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We are so sorry to hear that your experience was not pleasant. We strive to provide a smooth and satisfactory experience for all our customers, and it's clear we fell short this time. We appreciate your feedback as it helps us identify areas where we can improve. We are committed to making your next encounter better and hope to restore your confidence in our services. If there's anything specific you'd like us to address or improve, please let us know. Thank you for sharing your experience, and we look forward to the opportunity to serve you better in the future.

April 28, 2024

I love Toyota the team is really welcome and the service was so quick I recommend anyone , if you need the best car don’t hesitate , Toyota is the best More

by slyonel2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you had a positive experience with the welcoming team and quick service at our location! Thank you for your enthusiastic recommendation and for highlighting us as the best choice for anyone in need of a great car. We appreciate your confidence in us and look forward to continuing to provide you with top-notch service. Enjoy your experience!

1
...
93
94
95
...
867