Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,672 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Contact Dealership
View Awards

144 Hwy 81 West

McDonough, GA

30253

Directions

By Type

Showing 8,672 reviews

April 24, 2024

I love the way they treated me, when I go to the dealership, excellent customer service, professionals and very cordial. More

by Samari Martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Report | Print
Apr 27, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed the treatment you received at our dealership and appreciated the excellent customer service, professionalism, and cordiality of our staff. Providing a welcoming and professional environment is crucial to us, and we're glad we met your expectations. Thank you for sharing your positive experience, and we look forward to continuing to serve you with the same high level of care on your future visits!

April 23, 2024

The workers here are amazing, very very helpful with everything and answered all questions I had. I had an amazing experience with Alex. She even came in on her day off to help me get the car as soon as More

by Beeglebryce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your amazing experience with our team and especially with Alex, who went above and beyond by coming in on her day off to assist you. Her dedication is a great example of our commitment to providing exceptional customer service. Thank you for your high recommendation, and we're glad that we could meet all your needs and answer your questions. We look forward to continuing to provide you and anyone you refer to us with excellent service in the future. Enjoy your new car!

April 22, 2024

Service team was awesome. Y’all are the only ones I’ll let work on my Toyota’s More

by scottymac812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that our service team has earned your trust and that you've had such positive experiences with us! Thank you for your loyalty and for choosing us as the only team to work on your Toyota vehicles. We look forward to continuing to provide you with awesome service and maintaining your cars to the highest standards.

April 22, 2024

Entire team is awesome! Customer service is a 10/10 and the team is very knowledgeable More

by Drienna931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you rate our customer service so highly and find our team knowledgeable and awesome! Thank you for sharing your positive experience. We strive to maintain a high standard in both service and expertise, and your feedback is a wonderful affirmation of our efforts. We look forward to continuing to provide you with excellent service in the future!

April 22, 2024

Great, beautiful, fantastic, excelling, successful, excellent. Overall just a great dealership to be around period More

by senchalrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear such enthusiastic praise about your experience with our dealership! Thank you for the glowing words and for recognizing our efforts to provide a great environment. We're committed to maintaining this level of excellence and look forward to your next visit. Thank you for choosing us and for sharing your positive feedback!

April 22, 2024

Alex and Hudson were very friendly and professional. They were patient with my questions and hesitancy. More

by m.gilbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that Alex and Hudson provided you with friendly and professional service, and were patient in addressing your questions and concerns. Ensuring that our customers feel comfortable and well-informed is a priority for us. Thank you for sharing your positive experience. We're pleased that Alex and Hudson could assist you so effectively, and we look forward to continuing to provide you with excellent service in the future.

April 21, 2024

No issues with dealership. Always pleasant experience; employees very friendly; like coming to this dealership fir vehicle service More

by jbjr73
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lavar, Jimmy
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that your visits to our dealership have consistently been pleasant and that you find our employees friendly and welcoming. We strive to make every experience at our service center a positive one, and your feedback is very encouraging. Thank you for choosing us for your vehicle service needs, and we look forward to continuing to provide you with excellent service on every visit.

April 21, 2024

Oscar was great , so very nice. The service department and the dealership were A Plus More

by lab1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thanks for highlighting some of our staff who provided you with such a positive experience! Our service department and dealership do their best to ensure premium quality service for our customers, in all aspects. At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

April 21, 2024

It has a great ambiance inside the dealership. A very nice place in McDonough Ga! More

by Nikkyh23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed the ambiance of our dealership! Creating a welcoming and pleasant environment is important to us, and we're glad you had a positive experience. Thank you for sharing your thoughts, and we look forward to welcoming you back again soon!

April 21, 2024

I’ve had my car less than a month and it feels as if it’s pulling to the right. I asked about an extended warranty for my car during signing, the guy told me he’d find out and let me know. I’ve lost count of More

by B Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear about the issues you've experienced with your vehicle and the service regarding the extended warranty inquiry. It's concerning to learn that the communication and resolution were not up to the standard we strive to uphold. We take your feedback seriously, and it's clear we need to address these matters promptly. Please reach out to one of our sales managers via email. You can contact Cori Gaither @ corig@jimellis.com or Kelvin Walker @ kelvinw@jimellis.com so we can take immediate steps to investigate and resolve the issues with your car pulling to the right and the confusion over the extended warranty. We want to ensure that your concerns are addressed satisfactorily and that any necessary corrective actions are taken. Thank you for bringing these issues to our attention. We are committed to improving our service and hope to regain your trust

1
...
98
99
100
...
868