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Toyota of McDonough - Service Center

McDonough, GA

4.7
4,275 Reviews

4,275 Reviews of Toyota of McDonough - Service Center

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January 17, 2023

Th employees were all kind and courteous. I trust their assessment of my car. The waiting room is very comfortable. More

by SLARONDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Slaronda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

January 17, 2023

I bought my car from here, and they are always making sure that my car is in good condition and don’t give their customers a hard time. More

by VIANNIESTAVILL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vianniestavill4! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2023

The day l took my car in the wait time was quite long before my car was moved to the service area however once there l was told what my car needed and proceeded to have it done which was an in and out pr More

by SABREENSCREATIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Sabreenscreations, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 17, 2023

The communication was very poor. I had to drive there 2times to get answers. Was overwhelmed and very afraid to allow them to fix my vehicle More

by TACCARA_LANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Taccara_lane, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

January 17, 2023

My associate was very nice and professional. . she was helpful and diligent about getting me in and out More

by TrinaMcClain1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Trinamcclain1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 15, 2023

The service advisors I have interacted with were always professional every visit. This is plus when bring in my 2013 Tundra with 173K miles. Best Truck I have owned over the years. More

by TCOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Tcor, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 15, 2023

Took tlongwor having an appoint. e t for just an An o cha ge CFO arrivedat More

by WNG144
Recommend Dealer
No
Employees Worked With
Into sure who hs ef
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Wng144, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 14, 2023

Great team of people working together. Have been trusting and depending on these people for years. Thank you all so much. More

by DEBMELJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Todd
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Debmeljohnson, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 14, 2023

I bought a car at jim ellis and Carlos Diaz was an excellent salesman. No pressure. Easy buy. Thx More

by serg900232005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Serg900232005, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

January 14, 2023

Quick turn, satisfied on this appointment wanted comp oil and filter change may come back More

by ktjeeplovin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for your business! Take care!

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