Jim Falk Lexus of Beverly Hills

I was very impressed with my overall experience at Jim Falk Lexus, especially with Elli's 5-Star service! I live in San Diego, so I made the trek all the way to LA. Reason being, I purchased a certified Falk Lexus, especially with Elli's 5-Star service! I live in San Diego, so I made the trek all the way to LA. Reason being, I purchased a certified pre-owned IS250 and I expanded my search beyond San Diego to find the specific car I wanted. When I found the car online, I was not able to make it to LA that day. I called and spoke to Elli, and she was able to hold the car for me with a deposit. Later that night, I had a specific question for Elli that I had forgotten to ask her during our first conversation. Since I had her cell phone number, I gave her a call at 8:30pm assuming I would get her voicemail -- Elli answered and was able to answer my question, after hours! We scheduled a 9:30 appointment for the next day, and when I arrived, Elli already had the car ready to go for a test drive. Very satisfied with the car, we got back to the dealership and to my surprise, she already had all of the paper work ready to go -- she assured me it would be a quick transaction (I was on a bit of a time crunch). From my past car buying experiences, it can take several hours to buy a car. Elli made it the most seamless process -- I was out the door in 1.5 hours! Morgan in finance was also extremely professional and polite. I can tell that this dealership really cares about their clients and I will certainly tell all of my friends about them. Lastly, an issue that most people have when it comes to car buying is price and negotiating. I'm in sales myself, so I know a good deal when I see one. I did extensive research on these 2012 certified pre-owned IS250's and I know I got a great deal on this car! I will definitely be back when I'm in the market for my next car. More

As smooth and profesional experience as I've ever had purchasing a new car. No high-pressured tactics or aggressive haggling. Great treatment by Alex. I wasn't ready to complete my purchase right aft purchasing a new car. No high-pressured tactics or aggressive haggling. Great treatment by Alex. I wasn't ready to complete my purchase right after the test drive, but he helped me return two days later, with all my paperwork, and purchase the exact car we had driven (and the one I had my heart set on!). The discussion over price was calm, friendly and fair. Bianca took the baton from there and made the seemingly endless stack of paperwork feel exceedingly simple. I was impressed by her professionalism and always cheerful demeanor. More

OUr experience was very quick and easy. THank you so much Ellie for getting us in and out of the dealership quickly and easily. You are the best. Ellie for getting us in and out of the dealership quickly and easily. You are the best. More

They were very accommodating to us and we were able to do most of the transaction over the phone and just come to the dealership to sign the paper work and pick up the car. most of the transaction over the phone and just come to the dealership to sign the paper work and pick up the car. More

To Jim Falk, when I called the Jim Falk To Jim Falk, when I called the Jim Falk Dealership, I spoke with Alex who encouraged me to come out to see this car that evening. He said a c To Jim Falk, when I called the Jim Falk Dealership, I spoke with Alex who encouraged me to come out to see this car that evening. He said a car like this would not last long on the lot. He was right. Alex was very friendly and welcoming to me. He showed me this beautiful pre-owned Lexus with very low milage. It was a beautful car and just what I was looking for. I purchased the car that evening (9/6/12). Alex explanned how to work all the buttons and features in the car before I drove off with my new car. Alex also let me know if I had any further questions on how to work the car, he would be glad to assist me anytime I called. Thank You alex. Sincerely, Marilyn Schroeder More

Will never buy from Jim Faulk of lexus ever thanks to Anthony Marshall. This dealer must be doing great business to tell their customers to respect their time and that they only work through appointment Anthony Marshall. This dealer must be doing great business to tell their customers to respect their time and that they only work through appointment. I guess Jim Faulk lexus does not take walk in buyers! This is a first for me from a car sales person. Please go to Santa monica of lexus, you will be treated much better and you will get a better deal. More

I would recommend Jim Falk Lexus because of Ms. Ellie Shafiee. She is a true profesional. She is very kind and understanding of all your needs. She was not pushy at all. I would highly recommend Ms. Elli Shafiee. She is a true profesional. She is very kind and understanding of all your needs. She was not pushy at all. I would highly recommend Ms. Ellie Shafiee to all my friends and relatives looking to purchase or lease a Lexus. More

The staff has always made me feel important. I never wait for a rental they always have one ready, the service department takes care of my needs and the sales staff are real people that do what they say they for a rental they always have one ready, the service department takes care of my needs and the sales staff are real people that do what they say they will do. My wife had to be rushed to the hospital during my test drive of my new is250 and Jessica went above and beyond in helping us out. because of that kind of service i wanted to get another Lexus again from Beverly Hills Lexus. More

Eddy Chavarria is an excellent Manager. I feel that he is honest and worth working with. Mr.Chavarria answer my emails and call very promptly. If I have any further need I will visit. Mr.Chavarria. Again Edd honest and worth working with. Mr.Chavarria answer my emails and call very promptly. If I have any further need I will visit. Mr.Chavarria. Again Eddy thank you for all of your help. More

Alex was extremely helpful when working with me to get what was best for my situation. I am very happy with my decision and will recommend Alex to anyone interested in purchasing a Lexus! what was best for my situation. I am very happy with my decision and will recommend Alex to anyone interested in purchasing a Lexus! More