Jim Falk Lexus of Beverly Hills

Beware!!! Brought the IS 350 F sport at Jim Falks. Came here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, here on July 7, 2020; noise came from my rear tires loose backing plate, got a rental and everything. Got the car back on July 9, 2020 with success, but I got home and realized my dash cam doesn’t work I noticed the power plug was in the radar socket and the usb cord was unplugged. The dash cam shouldn’t have been touched in the first place since I brought the car for rear tire problems. I have video evidence that shows my dash cam worked during the warranty work and stopped working on July 8, 2020 17:06:20 this was when the technician took my car for an overnight test drive. I talked to the Service Manager (Josh Kim) showed him the evidence about the problem on 7/10/2020 and he told the service representative (Caneen) to tell me to get a diagnostics on the problem from where I had gotten the dash cam installed. Really? You broke it and your going to tell a customer to get a diagnostics on the problem!? Don’t ever bring your car in here unless you want bad service! I expected everything to be fixed and stayed the same, who expects a problem to be fixed and cause another problem?? But they denied any responsibility. I also came back on 7/13/2020 to see if the Service director (D. Vinci) could help me out but it was the same outcome. He said “how do I not know it broke when you took the car home” uhh because there’s a time stamp that shows the last time the dash cam worked duh... I am really stressed out especially because of the pandemic but your going to add more on top of that? I’ve never been to a service center this out of place and unprofessional, how does a multi billion dollar company like Jim Falks be so lacking? More

NEED HELP NOT PROFESSIONAL HAD TO CALL LEXUS COOPERATION IN TX. BEFORE SITUATION WAS RE CONFIDE. I ASKED ABOUT THE SITUATION ON 07/03/2020 THEY TOLD ME NO N NOT PROFESSIONAL HAD TO CALL LEXUS COOPERATION IN TX. BEFORE SITUATION WAS RE CONFIDE. I ASKED ABOUT THE SITUATION ON 07/03/2020 THEY TOLD ME NO NO NO NO NO. I CALL THE LEXUS COOPERATION ON 07/07/2020 TOLD ABOUT THE PROBLEM THE ANSWER WAS YES YES YES . YOU WASTED MY TIME AND TIME IS MONEY , BE FAIR WITH ALLLLLLLLLLLLLLLLLLLLLLL YOUR CUSTOMERSSSSSSSSSSSSSSSSSSSS TY TY TY . More

Walked into this dealership looking for a used IS 300 F sport, but actually left dealer ship with a new 2020 F sport. Michel abramovitch; helped us out throughout the test drive. Answered all our questions sport, but actually left dealer ship with a new 2020 F sport. Michel abramovitch; helped us out throughout the test drive. Answered all our questions thoroughly with a lot of knowledge on the model we test drove. Appreciate your help and highly recommend this dealership. More

From start to finish. Was very happy with the buying process. Chris and Mathew were great. Alnswered all my questions. Made car buying easy and fun. Thank you process. Chris and Mathew were great. Alnswered all my questions. Made car buying easy and fun. Thank you More

Great experience getting the perfect car for me. Nora and Juanito were so patient, helpful and supportive along the way! I’ll Definitely be back and sending all my friends! Juanito were so patient, helpful and supportive along the way! I’ll Definitely be back and sending all my friends! More

Car buying experience I thought the gentleman who helped us test drive the car was very professional and great to work with. The lady I spoke with on the phone, AZ told us I thought the gentleman who helped us test drive the car was very professional and great to work with. The lady I spoke with on the phone, AZ told us the car was ready for us to test drive because we were driving a long way. However when we arrived she failed to call us to tell us it was already sold. This really made me mad because when we arrived I spoke with her again and she failed to tell me what happened personally. We never met her. Otherwise, the car buying at your dealership was good. More

Service was good but I think your guys can due better when costumer call or send a text message but I’m very happy with my car when costumer call or send a text message but I’m very happy with my car More