Jim Falk Lexus of Beverly Hills

RUDE! I have never been treated so poorly by any service department. Martha has absolutely no customer service skills and is extremely rude. My car was brou I have never been treated so poorly by any service department. Martha has absolutely no customer service skills and is extremely rude. My car was brought in for basic service (oil change) but she was upset that i did not buy "recommended services." Her entire demeanor changed, i called her several times and left messages but i was unable to ever get a hold of her. When i finally got through to her , she had the audacity to respond with "well your not the only customer in this dealership." I will NEVER return here. More

Very professional , very nice , answer you concern right away, give immediate action in your concern , calm in dealing with a Give you immediate solution to your problem. away, give immediate action in your concern , calm in dealing with a Give you immediate solution to your problem. More

Great experience! Nice sales person, management, and financial assistance. Easy trade-in. Each step of the way, clearly explained. I really do Love my UX! financial assistance. Easy trade-in. Each step of the way, clearly explained. I really do Love my UX! More

I was promised that I could keep my handicapped license plates. I did. Why was I was sent a 2nd, new set of plates? Still awaiting calls from Chris Jackson. plates. I did. Why was I was sent a 2nd, new set of plates? Still awaiting calls from Chris Jackson. More

Freddy and Fook were amazing! Freddy went above and beyond to make sure I found the vehicle I was look for and was happy with it. beyond to make sure I found the vehicle I was look for and was happy with it. More

LEXUS RELATIONSHIP I bought a Lexus in 2007 so I just wanted another one, my son and John have a friendship and they worked out a good deal for me to get another. Thank I bought a Lexus in 2007 so I just wanted another one, my son and John have a friendship and they worked out a good deal for me to get another. Thanks John and Juanito, you both rock. More

Experian was smooth, easy, and very pleasant. I had no issues at all. Highly recommend Juanito, he will definitely take care of you and your needs! issues at all. Highly recommend Juanito, he will definitely take care of you and your needs! More

Great service Everything was great. The only things that did not happened that would have been nice was as my garage door opener and my cell phone did not sinc. Everything was great. The only things that did not happened that would have been nice was as my garage door opener and my cell phone did not sinc. Otherwise Juanito was great! More

Really efficient and accommodating. I am a returning customer. My lease ended and my next steps including leasing a new vehicle were addressed. I leased a new vehicle with no problem. I am a returning customer. My lease ended and my next steps including leasing a new vehicle were addressed. I leased a new vehicle with no problem. More

This is a chaotic and disorganized Lexus dealership. Nobody knew what the last person said or did and they took forever to process the paperwork. The car basically sold itself although there was no offe Nobody knew what the last person said or did and they took forever to process the paperwork. The car basically sold itself although there was no offer to test drive it or actually see the car in bright light. More