Jim Falk Lexus of Beverly Hills

GREAT ERIC WENT BEYOND SEARCHING FOR THE EXACT CAR I WANTED & MET ALL MY EXPECTATIONS. NEGOTIATIONS WERE STRAIGHT UP, NO GAMES. I WILL GLADLY RECOMMEND HIM ERIC WENT BEYOND SEARCHING FOR THE EXACT CAR I WANTED & MET ALL MY EXPECTATIONS. NEGOTIATIONS WERE STRAIGHT UP, NO GAMES. I WILL GLADLY RECOMMEND HIM TO FRIENDS & FAMILY GREAT JOB ERIC & JIM FALK LEXUS More

Disorganized, untrained, poor attitude We purchased a 2017 RX450 at the end of January and from the start is was poorly executed on behalf of your sales staff. I inquired through the Intern We purchased a 2017 RX450 at the end of January and from the start is was poorly executed on behalf of your sales staff. I inquired through the Internet sales staff and hoped to get an experienced sales person. When we arrived, we were connected with a sales rep who admittingly knew nothing about the dealership or Lexus product - he had recently relocated from another state and was very apologetic about his lack of knowledge. We continued forward. Two other reps were interjected into the process and failed to add much value. When we began to negotiate, a female sales manager intervened and we were finally able to close a deal - she was a decision-maker and at least we were able to finalize a price and financing. The finance manager was friendly/professional up until the point when we turned down the extended warranty after which he didn't say, goodbye, thank you, enjoy... nothing. Mary was very helpful and kind - she delivered the vehicle and apologized that it wasn't detailed - she offered a return visit full detail, but we live to far away to bring the vehicle back. I did send her request to find a part that might conceal the charger opening in the dash - haven't heard back. When waiting for finance, we were asked to share a table with another couple waiting for their vehicle - it literally was a 6' table - you need a better lounge for your customers. See Newport Beach Lexus - state of the art dealership. I understand your location is temporary, but seriously. So, there you have it. The price $35,750 was good for the 450H. However, the experience was nothing like South County Lexus where I service my GS 350. We have friends that plan to buy a new one and asked us how it went at JF Lexus - we haven't talked yet. More

Gimel was very helpful and accommodating with us. This place has the best customer service. Hands down will tell our friends and family. Thank you !! place has the best customer service. Hands down will tell our friends and family. Thank you !! More

Horrible experience cost me 3 months of headache!!! Horrible disrespectful liars! This dealership has cost me 3 months of headache due to FALSE ADVERTSING tactic they use to lure customers. Well, I fell Horrible disrespectful liars! This dealership has cost me 3 months of headache due to FALSE ADVERTSING tactic they use to lure customers. Well, I fell for their false advertising and ended up returning the car due to their lie and fraudulent advertising. Well, it has been nearly 3 months now and my credit is down the drain because of them!!! They lied, committed fraud and now they just hang up the phone on me instead of making things right. I am done being Mr Nice Guy!!! I have hired a lawyer, will be contacting DMV, BBB, Lexus customer care and all other appropriate agencies to file complaints. I will be contacting CA DMV Occupational Licensing and requesting them to open an investigation into their fraudulent activities with false advertising!! More

The Sales Management is a Joke Horrible customer experience Came from Cadillac after 15yrs Had high expectations from Lexus, none were met Most arrogant group of childish brats I Horrible customer experience Came from Cadillac after 15yrs Had high expectations from Lexus, none were met Most arrogant group of childish brats I have ever experienced Sales management is unprofessional and a joke I felt like I was speaking to a self absorbed child when dealing with the John Kim John was soo unprofessional, constantly snorting and making it odd and uncomfortable as we are in the midst of this global virus outbreak. John and Michael Shin were way to playful and paid no attention to detail, acting like they were in a college commons area, joking and kidding around. My car was delivered with scratches on the hood, the driver side read door, and the trunk. I mean come on...I just signed on all dotted lines and you deliver to me $40k worth of damaged goods? Like xxx????? Kevin Shirazi is too wet behind the ears and inexperienced to sell these luxury cars. He stumbled over his explanation of features quite a bit. He service sucked at the end as he didn't take the time to go over critical or most used features of the car. He didnt even bother to set the xxxx clocks in the friggin vehicle. The only saving grace was closing the deal with Sam Megaly. He was professional, mature, represented the Lexus brand with no bravado but with a calm and utterly professional demeanor. his articulation of auto financing was easy to understand, I never felt like he was trying to pull the wool over my eyes or plug my ears. Now, dont get me wrong, he too is a salesmen and I ended up protecting the car from bumper to bumper, top to bottom. Having not financed or leased a car in a decade and a half, I may have been taken with the extra protections and warranties, but in the end I feel good that I am protected and don't have to consider worrisome repairs and the expense of it all. Sam is the bomb! I drove off with my new vehicle on Sat 2.29.20 and brought it back to repair the body damage, the scratches on Tues 3.3.20. Kevin walked by me several times as I sat in the reception area and not once did that little pip squeak stop and greet me with a hello. I am like "dude, I just put something toward your next Gucci loafer purchase by buying a car on the last day of the month and you cannot say, hello." Also, I left a message for that little xxxxer on Tues 3.3.20, stating I would be at the dealership to address the scratches on the Lexus NX300 I purchased from him. You know that little boy never returned my call, let alone say hello while I was there; nor did he return my call the next day, Wed 3.4.20. I hate I purchased my car at Jim Falk Lexus of Beverly Hills. I wish I could go back in time and start over at South Bay Lexus in simple xxx Torrance. Lastly, the only reason I ended up in Beverly Hills is because of Jeremy Pullens. My fiance was in communication with him, discussing a used car. After some consideration, we decided to move forward considering a new vehicle, we decided to remain at the Beverly Hills dealership. Although Jeremy did nothing during the sales of the new car, it was because of Jeremy my fiance and I even stepped foot in Beverly Hills Lexus. Thank Jeremy and Sam. Also...make Sam the General Manager; it's a much better look and representation of a mature luxury brand. More

Chris Jackson is great! I had some issues with others there, but I love Chris Jackson and so happy to have worked with him to lease my new 2020 Lexus NX 300 Hybrid! I had some issues with others there, but I love Chris Jackson and so happy to have worked with him to lease my new 2020 Lexus NX 300 Hybrid! More

New car re I sat in your agency from 10-14:00. Bought the car. The papers handling was poorly and forever. I had to go to the assistant manager and ask about T I sat in your agency from 10-14:00. Bought the car. The papers handling was poorly and forever. I had to go to the assistant manager and ask about The where of the papers they were in his hand. The poor credit clerk had to rush because I had meetings to attend. at the end I did not receive an information of how to operate this car. I had to call my grandson to walk me through. my Dougherty Vivian Alberts is also one of your client. The situation was unacceptable and unnecessary. This is my fourth car that I brought with this agency. I am not sure that I want to go through this for the fifth car.. More

Disappointing Underwhelmed by my experience and was promised to be in and out (15 minutes tops). The paperwork alone took 45 minutes and they weren't even ready for Underwhelmed by my experience and was promised to be in and out (15 minutes tops). The paperwork alone took 45 minutes and they weren't even ready for me at my appointed time. More

Shawn was a very patient sales person. He encouraged me to test drive the model the first time I walked in. It was pretty much a sealed deal from there. to test drive the model the first time I walked in. It was pretty much a sealed deal from there. More

Lexus NX Hybrid The transaction was straight forward. The salesman, Ahmed Soliman was very helpful and good to work with. He answered all my questions. There was so The transaction was straight forward. The salesman, Ahmed Soliman was very helpful and good to work with. He answered all my questions. There was some delay in waiting for the transaction to be completed. Staff was very helpful in getting some items left behind in the car I traded in. More