Jim Falk Lexus of Beverly Hills

If your service is complimentary, forget about quality. Initially, when I dropped my car off for service, I asked rep. to check on an ongoing issue for me, However, because I didn’t purchase what he offered Initially, when I dropped my car off for service, I asked rep. to check on an ongoing issue for me, However, because I didn’t purchase what he offered me, that issue meant nothing. Nevertheless, I drove all the way back to the dealerahip to pick up my car just to learn that it needed a complimentary service that would soon expire. Therefore, I left it again and who knows what’s coming when I get back. More

Maintenance Great customer service received by Freddy in the service department. He was very friendly and followed up with me when my vehicle was ready to be pick Great customer service received by Freddy in the service department. He was very friendly and followed up with me when my vehicle was ready to be picked up. I’ll definitely be coming back to service my vehicle as needed at Beverly Hills Lexus. More

excellence and commitment I'VE OWNED MANY CARS AND HAVE HAD TO DEAL WITH A FEW DEALERS. JIM FALK LEXUS HAS SHOWN ME THAT HE IS TRULY COMMITED TO HIS CUSTOMERS AND WANTS THEM I'VE OWNED MANY CARS AND HAVE HAD TO DEAL WITH A FEW DEALERS. JIM FALK LEXUS HAS SHOWN ME THAT HE IS TRULY COMMITED TO HIS CUSTOMERS AND WANTS THEM TO KNOW THAT WHEN THEIR CAR LEAVES HIS ESTABLISHMENT IT IS GOOD TO GO. More

Oil/tire rotation From the moment I drove up, everyone was very attentive on where to go, what to do and showed me where to wait. Freddy was outstanding in helping m From the moment I drove up, everyone was very attentive on where to go, what to do and showed me where to wait. Freddy was outstanding in helping me what was needed for the Lexus!!! More

Excellent alternative to going "over the hill" to Van Nuys I am an avid Do-It-Yourselfer and obsess over my 2008 Lexus IS350. I used to live in Studio City, CA, and the go-to place for Lexus dealership servic I am an avid Do-It-Yourselfer and obsess over my 2008 Lexus IS350. I used to live in Studio City, CA, and the go-to place for Lexus dealership service was Keyes Lexus in Van Nuys. I've since moved over the hill to West Los Angeles. Recently I needed some service that was beyond my skill set so I tried Jim Falk Lexus of Beverly Hills. I've driven passed the showroom numerous times and noticed they had a tiny service facility there. To my surprise I learned they now have a separate and very nice Service department on Olympic Blvd, not far from the showroom on Wilshire. Keyes Lexus in Van Nuys was sort of a great Temple of Lexus, vast but perhaps a little cold. Jim Falk Lexus of BH is smaller and more human in scale, the vibe is happier and more intimate. To make a long story short, my service experience at Jim Falk was excellent. Service consisted of a suspension tweak and a four-wheel alignment. All went well and the job was completed on time and within estimate. The service advisors that helped me were Eddy Chavarria and Danny Park. And kudos to the service director, Dominic Vinci, for putting together a great team. I'd go back. More

This is the Lexus dealer for service The staff is great .Everyone is friendly, professional and efficient. The loaner cars are excellent. I will only bring my Lexus to this dealer for se The staff is great .Everyone is friendly, professional and efficient. The loaner cars are excellent. I will only bring my Lexus to this dealer for service. More

first year service was a pleasure Service Advisor Rodrigo was knowledgeable, efficient , and took care of me exactly as he said. All is well. The service was easy, and non-stress pro Service Advisor Rodrigo was knowledgeable, efficient , and took care of me exactly as he said. All is well. The service was easy, and non-stress producing. More

Service of GS350 Rodrigo made the experience in the service department very easy and efficient. I also appreciated the shuttle service to and from work to the dealer' Rodrigo made the experience in the service department very easy and efficient. I also appreciated the shuttle service to and from work to the dealer's service department. I also liked the update via text. More

Excellent Service, Warm and Friendly, A Definite Yes. The Three times I have been in for service, everyone was very pleasant, very helpful and I felt as if I had been a customer of long standing. All th The Three times I have been in for service, everyone was very pleasant, very helpful and I felt as if I had been a customer of long standing. All the ladies up front were helpful and friendly. Another time the gentleman in the parts department replaced the battery in my key right away and was very nice. On my third visit Freddy Hall was wonderful. He was friendly, extremely helpful, knowledgeable and because of this fine service, I plan to go to there from now on. More