Jim Falk Lexus of Beverly Hills

We worked with Enrique on the purchase of a certified pre-owned Lexus. He was very helpful in locating a vehicle for us and keeping us updated on any status changes to the vehicle. He was very profession pre-owned Lexus. He was very helpful in locating a vehicle for us and keeping us updated on any status changes to the vehicle. He was very professional, knowledgeable and helpful. If we had any questions he was very responsive. He was even responsive to us on his days off !! He took the time to show us how to work the mechanical aspects of the car, insured the car was clean and ready for us to inspect it. We enjoyed working with him and would not hesitate to deal with him again should the need arise. More

Got an quote on the vehicle i wanted over the email, and looks good price and went down to check it out, all ready to buy. When talking about the prices i was quoted. At first they are fine, after they know looks good price and went down to check it out, all ready to buy. When talking about the prices i was quoted. At first they are fine, after they know that i'm not trading in my previous car due to really low price they offered, they don't look happy and change the selling price up a few thousand dollar and telling me there are discount in the price i'm not eligible. They quoted my the price in email with small little tiny words saying those discount is for leasing, while I've told them at the very beginning that i'm buying not leasing. Very disappointed at this dealership's business model. Making offer with discount that DOES NOT apply and lure you in, trying to ripe you off with real low trade in price to make up those discount given to you, and if you don't trade in, then jack up the price saying you don't get those discount. TOTALLY shameful business model. Would tell everyone i know to stay away from this dealership and the same chain under "Jim Falk" More

Michael Heredia exchanged my old Lexus to a new one. His attitude,help, and guidance were excellent, could not be better. I will highly recumbent him to all my friends. attitude,help, and guidance were excellent, could not be better. I will highly recumbent him to all my friends. More

I had a great experience with Jim Falk Lexus of Beverly Hills. I was assisted by Natalia who was very helpful and provided excellent customer service. I would highly recommend having her for your next Le Hills. I was assisted by Natalia who was very helpful and provided excellent customer service. I would highly recommend having her for your next Lexus purchase! More

We recently purchased a 2013 Lexus and worked with Enrique Carvajal. He did an outstanding job for us and made the process a pleasure. He was thorough, professional and very helpful. In a conversat Enrique Carvajal. He did an outstanding job for us and made the process a pleasure. He was thorough, professional and very helpful. In a conversation regarding a service that we wished to have done Enrique offered to drive to our home (2 hours away) to pick up our car and bring it back to the dealership and then return it to us once the service had been completed. Although we ultimately did not take him up on his offer we appreciated his willingness to make this happen! Following the purchase of the car there was a mix-up in the paperwork. We made Enrique aware of the problem and he assured us that the situation would be resolved. He took personal responsibility to make sure that the problem was corrected. We can recommend Enrique without reservation. If you're looking for a sales consultant who is trustworthy, hardworking and extremely knowledgeable about Lexus vehicles then Enrique is the right choice. More

I leased a new IS350F Sport. Promises were made before delivery of the car and when the car was delivered non of these promises were made. First and last time for me. Thanks delivery of the car and when the car was delivered non of these promises were made. First and last time for me. Thanks More

Couldn't have asked for a better experience with Enrique and everyone over at Jim Falk Lexus. Enrique made the car buying process simple, stress free and enjoyable. He worked hard to get me a great Enrique and everyone over at Jim Falk Lexus. Enrique made the car buying process simple, stress free and enjoyable. He worked hard to get me a great deal that I was pleased with and I would recommended anyone to Enrique. Thank you so much to making this process so easy and I can't wait to work with Enrique again in the future!! More

We had a great experience with buying our new CT200H. Enrique is a great sales guy, he's correct, polite and very professional. The total experience @ Jim Falk was a real pleasure and everything went ver Enrique is a great sales guy, he's correct, polite and very professional. The total experience @ Jim Falk was a real pleasure and everything went very smooth. I would definitely recommend everybody to buy their Lexus / car at this dealer. More

Outstanding experience purchasing a pre-owned LS460. I would recommend working with Enrique. He was prompt, answered very directly all my questions and followed up promptly. would recommend working with Enrique. He was prompt, answered very directly all my questions and followed up promptly. More

While searching for a pre-owned 2013 Lexus ES 350, I came across one that fit the bill -- at Jim Falk Lexus. It did not have navigation, which we didn't want, it was the color we wanted (Nebula Gray with a across one that fit the bill -- at Jim Falk Lexus. It did not have navigation, which we didn't want, it was the color we wanted (Nebula Gray with a gray interior, not the more common black that we didn't want), and it had a great price with very low mileage of less than 6,600 miles. My only concern was the fact that it wasn't certified: was there something wrong with it? When I called to inquire about the car, Doug Sanchez took my call and was very responsive from the get-go. He answered all my questions, gave a satisfactory answer about the lack of certification (plus, we determined that the dealership would be willing to certify it if we paid for that process, which was the reassurance we wanted to make sure there wasn't a reason for the lack of certification), and Doug stayed on top of our calls and questions throughout the day. When we went to see the car that evening, he was as professional as we expected, knew answers to all our specific questions about the model but wasn't pushy, and made the process very easy. We bought the car yesterday and, so far, we love it! Assuming nothing unexpected happens, we'll remain happy with Doug Sanchez and with Jim Falk Lexus, and will recommend it to friends. The financing department was also top-notch, getting us a great loan rate of 1.69% and a very reasonable price for the extended warranty. Very satisfied! More