Jim Falk Lexus of Beverly Hills

Enrique was absolutelly amazing. I came to the dealership to bring my old car to the recall for the service and possible option to trade old car for a new as Daniel gave me great options over the emails... b to bring my old car to the recall for the service and possible option to trade old car for a new as Daniel gave me great options over the emails... but then i was intruduced by new IS 250 , 2014 and Enrique was there to tlcme aotu the car... was absolutelly friendly, very professional and so knowlegable about car. I ended up getting a new car! Enrique stayed extra 2 hours to make sure i know everyting about car, new features... Lovely experience! More

Called in regarding an RX CPO 2008 that I had seen on Jim Falk's website. Enrique Carvajal was the person that picked up the phone and told me the details on the car. Immediately I felt at ease. Made an appo Falk's website. Enrique Carvajal was the person that picked up the phone and told me the details on the car. Immediately I felt at ease. Made an appointment with Enrique and to my surprise like he said the vehicle was getting a lot of attention and was sold on my way there. Was getting ready to walk out but Enrique stepped up and cut me a deal on a better equipped car and a newer bodystyle. My wife was happy with the car/deal and the salesperson. Now my wife and I are enjoying the car. Couldn't be anymore happy. Gracias Enrique. I will make sure to recommend all my friends and family to see you. If you're looking for a car, make sure you ask for Enrique Carvajal. More

We are very pleased with the new Lexus. The issue came with the sales staff. I first spoke to Iryna and had an appointment scheduled for 10am on 7/30/13. I got to the dealership and she was not there. with the sales staff. I first spoke to Iryna and had an appointment scheduled for 10am on 7/30/13. I got to the dealership and she was not there. Michael then stepped in to help with the sale. Michael was very friendly and knowledgeable. I was very disappointed that Iryna failed to notify me she would not be able to make it. She told me on the phone that Tuesday was her day off, but that she would be happy to come in. Then when I got there on 7/30 she was not there and Michael said she was not feeling well. I received an email from Iryna on 7/31 apologizing for her absence. I just found this to be rude and unprofessional. She also stated in the email she would be working with Michael on the sale. I wrote her back stating I no longer wished to work with her. I then had an appointment with Michael on 8/5/13 at 1:00pm to complete the 2 trade ins and purchase of the new vehicle. He was 45 minutes late and I was once again passed off to another sales associate, Enrique. We completed the transaction with Michael and everything finished smoothly. I just had to let you know about my experience about being "passed" around. It was unprofessional and I certainly didn't feel special. If Iryna or Michael had been clear with me, even emailing me or texting me they would not be there or would be late would have been better. They did not communicate with me and I felt my time was wasted. Moving forward they should communicate better with customers. More

I have very low expectations of car dealers after having gone through the arduous and sometimes icky process of leasing many, many cars. I started this process by casting around for a very specific deal on gone through the arduous and sometimes icky process of leasing many, many cars. I started this process by casting around for a very specific deal on a specific car and thought I found it. It turned out that other dealer had taken me for a ride and taken my deposit for a car he didn't have. I called Jim Falk Lexus after I realized I had been burned and within an hour, Michael made me the deal I wanted on the car I wanted. I was not expecting a dealership in the heart of Beverly Hills to be competitive with their deals, but they stepped right up. But even more than that, when we got to the dealership, the car was detailed, ready to go and the paperwork - on a Sunday afternoon - took the least amount of time with the least amount of hassle that I have ever experienced. Michael's associate Arthur made sure we understood the car and the gentleman in finance (whose name I can't remember) didn't try to hustle us with add-ons or "true-coat." We sped through the process and were in our car feeling fantastic about the whole thing. I have been a serial dater when it comes to car leasing, but Lexus of Beverly Hills may have made me monogamous. More

My husband and i have been driving Lexus for many years and got our 2 last cars from Jessica at Jim Falk Lexus in Beverly Hills. On both occasions, she's been delightful to work with as well as very profes and got our 2 last cars from Jessica at Jim Falk Lexus in Beverly Hills. On both occasions, she's been delightful to work with as well as very professional and helpful. We're both looking forward to working with her again when we gat our next Lexus! More

This is the first time that my wife and I have leased a car, and my salesman Enrique Carvajal, made it a great experience! He knew exactly what I wanted and helped me get into my new Lexus! I'm big on cus car, and my salesman Enrique Carvajal, made it a great experience! He knew exactly what I wanted and helped me get into my new Lexus! I'm big on customer service, and he definitely brought it home for me, going above and beyond. I would definitely recommend you go see him! Thanks Jim Falk Lexus and Enrique!! More

Jennifer went out of her way to help us. She made our experience easy and enjoyable. We would definitely use her again and recommend her to our friends. experience easy and enjoyable. We would definitely use her again and recommend her to our friends. More

I consider myself a fortunate man, for having been taken care at LEXUS by Mr. Enrique Carvajal. I met Enrique at LEXUS Santa Monica, in May 2010, when I had a GS 350. Enrique showed me then an IS 250 C, w care at LEXUS by Mr. Enrique Carvajal. I met Enrique at LEXUS Santa Monica, in May 2010, when I had a GS 350. Enrique showed me then an IS 250 C, which I consider, so far, the Best Car I've ever had: the shape; the size; open air choice; the impeccable drive; etc, etc. As I wish to continue with an IS 250 C, I wanted to know my options, and I contacted Enrique, who is now working at LEXUS of Beverly Hills. Once again, Enrique greeted me as a Special Customer, and offered me a 2013 IS 250 C which I'm joyfully driving now. Mr. Carvajal is a pleasant, respectful, reliable and efficient person, and surely LEXUS must be quite Fortunate to have him in its Team. Gustavo H. Vintas More

Visited Jim Falk Lexus for a CPO CT200H they had advertised on their website. Walked in, Ellie was there to greet me immediately. Shortly thereafter was test driving the CT200H I saw on their we advertised on their website. Walked in, Ellie was there to greet me immediately. Shortly thereafter was test driving the CT200H I saw on their website. She worked with her manager to get me what I wanted on my trade-in. And shortly thereafter, the purchasing process started(paperwork :( cant avoid that unfortunately). She was great, she introduced me to a lot of their staff, who are all super friendly. There have been followups as well by Ellie and by the staff there with regards to my happiness with the vehicle and in response to a minor rattling issue that I noted on an online survey I submitted. They jumped on that and got me scheduled for it have it looked it immediately. In summary, a smooth and professional process. More

Michael was extremely pleasant and thorough in dealing with me. He kept me informed regularly as to what was going to happen and when. Once my veh arrived, Michael patiently went thru the set up process with me. He kept me informed regularly as to what was going to happen and when. Once my veh arrived, Michael patiently went thru the set up process of the major features of my vehicle. I am extremely grateful for the time and patience Michael spent with me during my recent purchase. More