Jim Falk Lexus of Beverly Hills

My wife and I have purchased several vehicles over the years but have never received the degree of competence, professionalism and courtesy that we experienced with Elie. She is truly dedicated to her cus years but have never received the degree of competence, professionalism and courtesy that we experienced with Elie. She is truly dedicated to her customers and will stop at nothing to see that they get exactly what they want. Her energy and enthusiasm is a marvel to behold! She is truly a credit to Jim Falk Lexus! More

Elie Shafiee contacted me as my car's maturity date was fast approaching. As a repeat customer to Lexus I was offered a great lease deal to get into a new lease with no money out of my pocket. I was was fast approaching. As a repeat customer to Lexus I was offered a great lease deal to get into a new lease with no money out of my pocket. I was skeptical at first because we all know about the oldest trick in the book called the bait and switch, but not here she kept her word and worked hard to get me the deal as presented to me and promised. Friendly, conscious of my time the deal was inked in under 2 hours and off I drove with my new car. Thank you Elie for a great car buying experience. Kim Adams More

Ellie was attentive to my needs, responsive to all my concerns and questions and managed to accommodate my budget, yet provide the exact vehicle I wanted with the features I desired. She was patient an concerns and questions and managed to accommodate my budget, yet provide the exact vehicle I wanted with the features I desired. She was patient and spent a great deal of time pre-sale and after the transaction. I have since recommended her and the agency resulting in the sucessful sale of six additional cars. (RX 's) More

Elie is very knowledgeable, courteous and followed up on everything she offered or promised. She tries very hard to meet the needs of the buyer. She is a professional no-nonsense salesperson, she doesn’t wa everything she offered or promised. She tries very hard to meet the needs of the buyer. She is a professional no-nonsense salesperson, she doesn’t waste your time. More

Danny, Ellie, Morgan, and Saffi were all excellent. I am very happy with my new lease and the lease terms. I will certainly be returning to this dealership in the future. very happy with my new lease and the lease terms. I will certainly be returning to this dealership in the future. More

I was introduced to Jessica Zeigler at Jim Falk Lexus through a friend and drove 2 hours to get my new ES300H. Talk about amazing customer service!! She went above and beyond my expectation. It was su through a friend and drove 2 hours to get my new ES300H. Talk about amazing customer service!! She went above and beyond my expectation. It was such a smooth transaction from start to finish. I had been to other Lexus dealerships and chose to do business with her due to her professionalism and great attitude!! I will definitely be sending people her way. Thank You Jessica for being amazing and taking great care of me!! More

Jim Falk Lexus is a "together" dealership. I've purchased Lexus' at two others and have never felt as comfortable with any of the others as I do with JFL. loved the service I've rec'd from your se purchased Lexus' at two others and have never felt as comfortable with any of the others as I do with JFL. loved the service I've rec'd from your service department and it's advisors. This past week I really enjoyed working with Alex Manzari. We spoke on the phone about a deal and every point of that deal was honored with no surprises. I kept waiting to hear, "Oh, by the way..." but never did. I was in and out quickly but never felt like I was being rushed. The 2013 GS 350 is a complicated car due to the new technology but he took me through every aspect of it. His follow up calls and emails have been helpful as well. Oh yea, Bianca rocked it as well. All in all a great expierence. More

I am very happy with the after-sales customer assistance I have just received. I bought a used car from Jim Falk's in December 2011. Recently, I had to retrieve all sorts of records pertaining to this s I have just received. I bought a used car from Jim Falk's in December 2011. Recently, I had to retrieve all sorts of records pertaining to this sale, and Diane Forrest, Finance Manager, went way beyond the call of duty to help me out. This was not just good customer service policy, but a friendly helping hand as well! Thanks, Diane! More

To Whom It May Concern: I was in your dealership several time looking at different vehicles. Over the different visits I was helped by an employee that went above the call of duty. I'm a sales consultant a time looking at different vehicles. Over the different visits I was helped by an employee that went above the call of duty. I'm a sales consultant and know all the tricks and what it takes to close a sale. This employee that helped me knew the answers to every question about the vehicle I was interested in, as well as the competition, It made my visit so much easier and saved me time. However, what she did that impressed me the most was help me decide what was in my best interest and would serve me best. I've been going back and fourth between Mercedes, BMW, and Lexus trying to decide where and what to buy. Everywhere I went they tried to up sell me to a model that was bigger than I needed and would cost me more money. She asked me a few questions, zoned in on what I needed instead of how much she could get me to spend, and lead me to a buying decision. Needless to say, I purchased my vehicle from Jim Falk Lexus. This employee is Jessica Zeigler and should be recognized for a job well done. I'm glad to see that professional sales and customer service is not a thing of the past at Jim Falk Lexus. You'll be getting more of my business because of this employee! Sincerely, Jennifer Patredis More

I was very disappointed in the customer service I received, first of all the car was not properly detailed especially the rims,which is surprising because they had 3 hours to clean it while I was wai received, first of all the car was not properly detailed especially the rims,which is surprising because they had 3 hours to clean it while I was waiting for financing, when I returned home I noticed a chip in the door, this is something you don't expect with a certified car. After waiting for 3 hours to get through financing I felt rushed to drive out of the building once the financing was completed. Also I did not appreciate the way my salesman abruptly walked back to the dealership when we were heading out to see the car for the first time, when he returned he did not explain why he left nor apologize for doing so, he also took a personnel phone call when we were reviewing the warranty. Finally I felt his fellow salesman was not customer focused either, I asked him for a IS 250 brochure and he told me to ask my salesman for it and then he went back to texting on his phone. I did bring these issues to my salesman in an email, he responded by saying he was sorry for the 3 hr wait and said he would ask his manager to detail my car, the other issues were not addressed by him in his response to me. More