Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center

The Service Department is EXCELLENT! I have never had a problem in dealing with the Glover service department. I recently had an issue and called my service rep, Brooklyn. She did some I have never had a problem in dealing with the Glover service department. I recently had an issue and called my service rep, Brooklyn. She did some research, and promptly called back with a solution and scheduled my Wrangler in to be repaired within 24 hours! When she reviewed my service report with me recently, she informed me that I would need new tires soon and proceeded to let me know when the tire sale would begin-(buy 3, get 1 free). Who doesn't appreciate someone looking out for them, their $, and keeping their vehicle on the road problem free? Establishing positive relationships creates a sense of trust and security that will keep customers coming back. More

I started out liking the location of the dealership. However the service has been horrible. I have called to schedule service appointments and always get told a “service Rep” will call me back. I never However the service has been horrible. I have called to schedule service appointments and always get told a “service Rep” will call me back. I never get a call. I was also told my recall part was ordered over a month ago. I checked on it two weeks ago and was told it was just ordered. It would be two weeks to come in. After a call today I was simply told it was not in yet and there was no expected time for it to come in. Of course the young lady I was talking too was just relaying messages. I asked to talk to a service rep and was told none were available. I will NOT be using this dealership again. Simple things in customer service go a long way. Return a call when you say you will. Make time or call back with an explanation. Make the customer understand the situation. Or don’t….. and keep losing business. More

I am too busy to write these surveys please take me off the survey list service was great as always give Trevor a raise the survey list service was great as always give Trevor a raise More

They are always very responsive and make it for me to get the service I need done. the service I need done. More

I get great service. Everyone is pleasant .i have Got 2 rams from Jim . I’m buying my next Ram thier also. Thank you Everyone is pleasant .i have Got 2 rams from Jim . I’m buying my next Ram thier also. Thank you More

They are always very helpful. The service advisor, Kraig, has been so helpful. He fixed a tire for me at no charge a couple of weeks ago. So kind! The service advisor, Kraig, has been so helpful. He fixed a tire for me at no charge a couple of weeks ago. So kind! More

Blaine is always kind and helpful. I'm thankful for him! Just an oil change this time. I'm thankful for him! Just an oil change this time. More

Trevor in Service and Jim Glover Jeepnever disappoint. They will always have our Jeep business. They will always have our Jeep business. More

Great service! Brooklynn is always wonderful and is quick to return calls and make your experience the best is can be. Brooklynn is always wonderful and is quick to return calls and make your experience the best is can be. More