Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center

Fast, efficient, and friendly. Got me in checked out my vehicle and changed oil. Highly recommended! Got me in checked out my vehicle and changed oil. Highly recommended! More

Craig is an outstanding service technician and as is always honest and fair..very knowledgeable of my particular vehicle always honest and fair..very knowledgeable of my particular vehicle More

I wish I can rate 0 stars They had my car for a diagnostic for more than two weeks. The diagnostic they gave me wasn’t any different than what I told them was the issue. Their recommendation is “bu diagnostic for more than two weeks. The diagnostic they gave me wasn’t any different than what I told them was the issue. Their recommendation is “buy everything new and let’s see if that fixes the problem”. They lied to us about timings, they said it’ll take around 2 days, it ended up being more than 2 weeks. They said they were working on it, when they just had my car sitting there! The van was given back to us with more failures than when we drop it, and they were not responsable at all. They say it was not their fault (bad luck were their exact words). We spend around 3 hours fixing what was messed up while they had it (it was an electrical issue). After more than two very frustrating weeks without our car; personal hours of research to fix the electrical issue that they provoked and didn’t take responsibility; we ended up paying $180. We talked to the manager of service, whom had no empathy at all about our situation. If you can avoid the dealership, please do! You can save money and days of frustration! More

The Service Department is EXCELLENT! I have never had a problem in dealing with the Glover service department. I recently had an issue and called my service rep, Brooklyn. She did some I have never had a problem in dealing with the Glover service department. I recently had an issue and called my service rep, Brooklyn. She did some research, and promptly called back with a solution and scheduled my Wrangler in to be repaired within 24 hours! When she reviewed my service report with me recently, she informed me that I would need new tires soon and proceeded to let me know when the tire sale would begin-(buy 3, get 1 free). Who doesn't appreciate someone looking out for them, their $, and keeping their vehicle on the road problem free? Establishing positive relationships creates a sense of trust and security that will keep customers coming back. More

I started out liking the location of the dealership. However the service has been horrible. I have called to schedule service appointments and always get told a “service Rep” will call me back. I never However the service has been horrible. I have called to schedule service appointments and always get told a “service Rep” will call me back. I never get a call. I was also told my recall part was ordered over a month ago. I checked on it two weeks ago and was told it was just ordered. It would be two weeks to come in. After a call today I was simply told it was not in yet and there was no expected time for it to come in. Of course the young lady I was talking too was just relaying messages. I asked to talk to a service rep and was told none were available. I will NOT be using this dealership again. Simple things in customer service go a long way. Return a call when you say you will. Make time or call back with an explanation. Make the customer understand the situation. Or don’t….. and keep losing business. More

I am too busy to write these surveys please take me off the survey list service was great as always give Trevor a raise the survey list service was great as always give Trevor a raise More

They are always very responsive and make it for me to get the service I need done. the service I need done. More

I get great service. Everyone is pleasant .i have Got 2 rams from Jim . I’m buying my next Ram thier also. Thank you Everyone is pleasant .i have Got 2 rams from Jim . I’m buying my next Ram thier also. Thank you More

They are always very helpful. The service advisor, Kraig, has been so helpful. He fixed a tire for me at no charge a couple of weeks ago. So kind! The service advisor, Kraig, has been so helpful. He fixed a tire for me at no charge a couple of weeks ago. So kind! More