Jim Hudson Buick GMC

Service not complete ook my 2011 Acadia in for an oil change and for the to check it out thoroughly as I am moving across country by myself and needed to be sure my car wo ook my 2011 Acadia in for an oil change and for the to check it out thoroughly as I am moving across country by myself and needed to be sure my car would be okay. First thing I was told is your car needs a transmission flush and a coolant flush. I asked can that wait until January and was told yes it could. I began my drive on Friday December 16th. The drive was going fine until I got into Mississippi and the car gave me a engine hot message. I called Jim Hudson and they couldn't tell me anything but advised that I call the 1-800 number. The first thing the lady tells me is I don't have a warranty on the car and any services I receive would cost. I didn't ask her that but thanked her anyway for giving me information I already knew. She looked up my issue and asked me do I think my car is running hot. Really, I don't know but that's what the car said. Finally, I called my insurance company to tow the vehicle. They towed it to a chevrolet dealership in Meridian, MS who checked the vehicle out and told me my water pump is gone. OK how much is it to fix? I was give a price of $630. That is the only problem they found at that time. My only other issue is they aren't open on the weekends so I would be waiting until Monday before they fixed my car. Monday comes and they proceeded to fix my vehicle but in addition to the water pump, they find that my battery is weak and I have a cracked motor mount. The service guy's question to me was Ms. McKnight, I thought you said you got your car checked out before you left SC? Why yes I did sir. So I called the service dept at Jim Hudson and explained everything the Chevy guy said was wrong. He stated that the water pump could go out at any time ma'am. I was fine with the water pump but you would think if I tell you to please check my car out thoroughly, they would have caught the battery and the cracked motor mount. So here I was in this strange town, car packed and stranded. Total bill would have been about $1300 and I could not afford the whole thing. I ended up paying $830 and have to get the additional work next week in order to hopefully have a whole car again. When speaking to the service manager, his response was he doesn't know why the battery and the motor mount wasn't caught but he'd speak to the technician and the store manager or owner (I'm not sure which) and get back to me. I am now on day three and I haven't heard from them. Oh and let's not forget that in the summer, I had to get an entire new AC unit overhaul. I don't think they even looked at my car before they sold it to me but didn't tell ME that. Had I known, I would have never bought that vehicle. And just so everyone knows, they also did not provide me with the floor mats to my car and I was told they would. Also, the service manager was like your next two services will be free. That might have pacified me a little except I'm no longer in Columbia and will not be driving back just to get free service. Total disaster. Now I am out over $800 for the repairs on my car and hotel fees. Not to mention the food because I never made it to my destination at that time. More

Save Yourself! It is shocking to me that this dealership could be co-located beside the Lexus dealership. I have purchased several Lexus (ES, RX, GS) and a Hyundai It is shocking to me that this dealership could be co-located beside the Lexus dealership. I have purchased several Lexus (ES, RX, GS) and a Hyundai from Jim Hudson dealerships, so why wouldn't I go to this dealership when I needed to purchase a truck? The purchase experience wasn't too bad. Of course they low-balled me on my Lexus GS450h trade-in, but that's part of the game. After the sale, they don't know you. I urge everyone to read the reviews for the service department. I have tried to find a way to communicate with Mr. Hudson but have been stone-walled each time. I think it may be time for him to clean house. It is obvious to me that this kind of incompetence starts at the top and is tolerated for whatever reason I can not figure out. You make your own choice, but this is the absolute worst dealership I have ever done business with. By the way, Chelsea is an idiot. She took my truck in for service on Friday morning and never called me with an update. I left messages. Went to the dealership on Saturday and discovered that she had gone to the beach for the weekend. The technician on duty started talking to me about a vehicle that was not mine. Finally, he looked at me and said, "You're not Mr. So-and-so, are you?" DUH!!! Note: When I finally got my truck, they actually didn't fix the problem, they broke more stuff. I'm so happy, NOT. More

This is what JIM HUDSON has his name on? I took my car in for an oil change and for them to tell me why my car was making a noise. I was quoted $49.95 for the oil change, which turned out to I took my car in for an oil change and for them to tell me why my car was making a noise. I was quoted $49.95 for the oil change, which turned out to be almost $70. And the diagnostic fee was $59.95 plus some miscellaneous shop fee of almost $7. The diagnosis was incorrect and I ended up replacing $400 worth of parts on my car when it should have only been $200. None of the services I received are worthy of anyone. No one deserves to be mislead by anyone for any reason. Especially when money is involved. I am disappointed that Jim Hudson has his name attached to such a service department. After all the cars and years of dealings, I much prefer the dealership and service department that used to be on garners ferry. I bought my first car from there some 20 years ago. When did the customer not become the top priority? When did it become about just making a buck? More

Poor Service Department I took my 07 sierra to Jim Hudson as it was the closest garage to my house. I had no brakes and knew that my steel brake line had rusted and broken. I took my 07 sierra to Jim Hudson as it was the closest garage to my house. I had no brakes and knew that my steel brake line had rusted and broken. I told the what was wrong and left the truck for the day. After hearing nothing, I called the next day. Tyrone was finishing up on my estimate and would call me back. He did call back and informed me that it would cost $3550.00 to fix my truck. I told him that was way too much and he needed to stop working on it and I would come get the truck. I ordered lines from amazon for $50, I probably spent another $40 in fluid and supplies, my neighbor and I spent a couple hours fixing it, and then I spent $90 at Monro to have the brakes professionally bled. So all told I was under $200. I know that the dealership has to make money, but this is absurd. I will never go back this or any of Jim Hudson's dealerships. Jim Hudson Estimate: $3550 Actual repair cost: $200 Telling everyone I know: Priceless More

Engine shutting down, losing power I have experienced some of the most wonderful people at Jim Hudson. Even though they were not able to solve my problem with my CTS4. Ms. Gantt kept I have experienced some of the most wonderful people at Jim Hudson. Even though they were not able to solve my problem with my CTS4. Ms. Gantt kept me posted on everything they had done. The engine has lost power several times making it frightening to drive. Wouldn't you know as soon as I left the service dept, the vehicle started to act up again. When I called Ms. Gantt, she expressed deep concern about the problem and asked me to return the vehicle to Jim Hudson service dept. When the engine was started again the problem did not occur, it's as if the car is playing games with me. When/if the problem occurs again, I was advised to return the vehicle immediately, keep up the good work and thanks again Ms. Gantt for all of your help. More

The Service Department couldn't answer status questions x 2 I took my son's 2000 Cadillac Seville xxx to Jim Hudson Cadillac for some minor service (after making an appointment). When I called 2 days later to I took my son's 2000 Cadillac Seville xxx to Jim Hudson Cadillac for some minor service (after making an appointment). When I called 2 days later to check on the status, the service advisor I had talked to (Neil Moseley) was not in, and the Service Manager (Charles) had no idea who I was, or what had been completed on my car. I had to give him the VIN number of the car for them to locate it. Apparently, the car was still listed in their computer under the previous owners name. Once they located it, they told me that the car needed major repairs (totalling $4920.00) to the transmission, which they said was leaking and needed to be pulled out and rebuilt. Neil said that the mechanic had indicated that, when he pulled the car into the bay, their was a trail of fluid on the floor. We had had absolutely no symptoms of any problems with the transmission, and had noticed no transmission fluid under the car previously. Also, the car had been to another mechanic 1 week earlier to have the valve covers gaskets replaced, and that mechanic had not noticed any significant problems with other fluid leakage. Nonetheless, after talking with the Service Advisor assigned to my car, (Neil Mosely), I told him to proceed with the repairs, which were expected to take several days. 1 week later, I called back to check on the status of the car. Again my service advisor, was not in. They, again, had no idea who I was and could not answer my questions regarding the status of my car. Finally, after an hour, they called me back to tell me that they had not started the transmission repair, so I told them to get the car ready for pickup without the repair. On the way home, I drove behind the car, in my wife's Cadillac, and watched closely for any fluid leakage, but there was none. I would not recommend the Service Department at Jim Hudson Cadillac for these reasons. Based on my experience with them, I would say that they recommend expensive unneccesary repairs to try to inflate the service bill. More

Front camera problem Still waiting on parts to be ordered. Charles my service advisor has been very helpful. He has explained to me what has to be done to solve my proble Still waiting on parts to be ordered. Charles my service advisor has been very helpful. He has explained to me what has to be done to solve my problem. More

I would highly recomemmd Skeeter Mukenfussm and a 10+ Thanks so much for Sketter Muckenfus making our puchase such oan enjoyable experience. I know my next vehicle will be purchased at Jim Hudson do to Thanks so much for Sketter Muckenfus making our puchase such oan enjoyable experience. I know my next vehicle will be purchased at Jim Hudson do to the fact Skeeter wanted us to be completely saisfisfied when we drove off the lot. One happy owner who is loving her new Buick Enclave! We look forward to seeing if the after sales service will be as enjoyable and professional as it was before and during our car purchase! Many Thanks, Chris and Beth Edmonds More

best service. I had the best service experience ever with a dealership today with Jim Hudson Cadillac. I had a knowledgeable service rep by the name is Susan she wa I had the best service experience ever with a dealership today with Jim Hudson Cadillac. I had a knowledgeable service rep by the name is Susan she was wonderful she kept me at ease because I was worried, she kept me posted on everything that came up. If it was something else she called me to let me know what was happening it was absolutely wonderful. More

Outstanding, best experince I have had at a car dealership My experience was one of the best I ever had at a car dealership the service was fast and the service advisor was outstanding. Daniel Lee was as good My experience was one of the best I ever had at a car dealership the service was fast and the service advisor was outstanding. Daniel Lee was as good as it gets, he was very nice and he made sure I was completely satisfied. Outstanding service advisor. More