Jim Hudson Buick GMC

I'll not return. I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak I dropped my car off for a Saturday "appointment" scheduled for 10 AM, and I pulled in at 9:30AM. It took 15-20 minutes before I was able to speak to Nick, the service manager and eventually I was assigned to Rob, my Service (sales) associate. Let me start by saying he did most everything in his power, but I informed him that my cell phone was acting up, and provided an alternate number. Sure enough, my screen went blank, but as far as I could see, he hadn't reached out to me about a diagnosis all day. I called back Monday with my office line, but learned I cannot receive incoming calls, so he called my parent's number (in NY) and dealt with them, not me. By Monday evening, the car's issues were diagnosed, but they recommended an expensive method to determine why it was hesitating upon acceleration. Before I dropped it off, I ran the codes and determined it may be a cam actuator or controller, so I had an inking of what was wrong. On Tuesday I gave Rob specific instructions to speak with me, not my parents by calling my brother, with whom I was staying. Because I live alone, I was relegated to living out of a suitcase at my sister's home, and missed work Tuesday waiting all day to get an answer on my car. I told him that afternoon that I only want whatever service will get my car back on the road ASAP, not more expensive diagnosis, and asked him again to call me on a specific number, not my parents. He called them, but when I called the dealer back before closing, he had already left for the day. He told my parents they could drop the car off, but Wednesday they did not. I made it clear I wanted my car ready for pick up by noon, and it was, but they didn't wash it because my mirror cover is missing. Meanwhile, it's been fine despite several rain falls after my cover went missing. I also inquired about two new cars, speaking directly with Marv on Saturday. As far as I can tell, no one followed up. I also spoke with Selina and explained that I was have difficulty communicating with them and reaching Rob, and she attempted to give me a sob story about her sister's accident and wasted my time on a "don't sweat the small stuff" speech, so I explained to her I don't want life advice from a 23 year old receptionist, I just need my car back ASAP. It appears the car is in good working order, but they left some plastic and paper in the car, which is to be expected. The bill was over $800 and I explained to Rob I will never buy a car from them and that was my last visit. More

They never call back. They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service departm They did respond to a negative Google review asking me to call them back. Yep called and left another VM with no call back. Great job service department....... More

This is the worst car buying experience EVER. 32 Days after making full payment ($131k) for a 2022 Lexus. No bill of sale or documentation whatsoever. So many lies from source of funds that was d 32 Days after making full payment ($131k) for a 2022 Lexus. No bill of sale or documentation whatsoever. So many lies from source of funds that was debunked. Disrespectful managers and full of lies. Lied that documentation was sent thru FedEx but changes story when I asked for tracking number. Managers don't answer calls or return voicemail. Save yourself the headache and go somewhere else. Jill is the only person in this transaction with any professionalism and candor. More

Honestly the best experience I've ever had! From the salesmen Al to the Finance Manager Jade the customer service was unbelievable! This was the first time I had to finance a car on my own afte From the salesmen Al to the Finance Manager Jade the customer service was unbelievable! This was the first time I had to finance a car on my own after getting in a car accident and I was dreading it. Then I decided on a whim to go into this dealership and it was truly a great experience. Al is not pushy or "sales-y" at all and he really listened to me and helped me decide what my needs were and ultimately helped me make my decision so easily. Jade I can't say enough good things about him, he's so caring and good at explaining everything, he is truly a one of a kind finance guy and I can't thank him enough for making the process a smooth one! More

My experience here was excellent! I have the BEST Service Advisor, Tyrone Goodwin! He takes very good care of my car at each visit. He is ultra professional and definitely an expert a I have the BEST Service Advisor, Tyrone Goodwin! He takes very good care of my car at each visit. He is ultra professional and definitely an expert at what he does. My car was also given the best wash it's had in months, complete with tire shine. and inside vacuuming. So impressive! I am a thoroughly pleased customer! More

Worse place ever! My list could go on forever what’s wrong with this place! Let’s start with the most recent incident. A side panel randomly flew off my car while on t My list could go on forever what’s wrong with this place! Let’s start with the most recent incident. A side panel randomly flew off my car while on the interstate bc the glue they use for my car wasn’t sure enough. I go in to get a replacement. They put in my order this was in May. I call in June to check on the part. They inform me I don’t know when the part will be in. July rolls around I call again to check. They tell me oh the part was in since May. I then inform them I called in June about the part. Well fast forward to me making an appointment. Took time off from work. I arrive. They can’t find the part. One guy name Travis says oh yea I saw that part my service director’s desk and thought oh she is coming in today to get the part on. I’m like I didn’t speak to you for an appointment how am I to know the part was in? I waited an hour for them to find my part for my car. Guess what? They didn’t. So they reordered my part. Then I request to speak to the manager. They tell me he was in a meeting. Gave me his card. Guess what?! I called him for 2 weeks now. No response. This place is horrible with management. If my car didn’t have a warranty there. I would never go there. Another thing. It’s August. Guess who still doesn’t have their car part. I’m looking to change this and pray there is a change. Service director name is Brian and I hope they see this!! Very poor management and services. Like said not the first time bad service! More

Service Technician Mr. Tyrone Goodwin is an absolute Miracle Worker! His expertise is second to none. I came in with a dire problem and was worried about coming to a positi Tyrone Goodwin is an absolute Miracle Worker! His expertise is second to none. I came in with a dire problem and was worried about coming to a positive resolution. But Mr. Goodwin worked his M A G I C and all is well! More

This review is LONG overdue. My husband and I have purchased a total of 3 vehicles from Jim Hudson and we couldn't have done it with out Collin Boston. Collin is Extremely patien My husband and I have purchased a total of 3 vehicles from Jim Hudson and we couldn't have done it with out Collin Boston. Collin is Extremely patient and knowledgeable. His communication was on point. There has never been a time where we felt he was fast-talking or trying to take advantage of us. He is respectful and honest and a true example of what customer service should look like. More

It had the nicest and not pushy salespeople. Christian Jackson was so helpful and knowledgeable. Christian Jackson was so helpful and knowledgeable. More

The service department at Jim Hudson Buick GMC Cadillac is terrible. After taking my vehicle there numerous times for different issues they could not resolve a single one. They even went as far as to tell is terrible. After taking my vehicle there numerous times for different issues they could not resolve a single one. They even went as far as to tell me lies about certain issues being normal. On the issues they try to fix they failed miserably. I would not let this service department service my bicycle much less anything with a engine. More