Jim Hudson Ford

Basic maintenance and Takata airbag recall I was able to schedule an appointment that fit my schedule, on fairly short notice. Everyone I met, from the time I got out of my car in the service b I was able to schedule an appointment that fit my schedule, on fairly short notice. Everyone I met, from the time I got out of my car in the service bay, and when I picked it up later, were courteous, polite, and professional. They answered all my questions, and went over the work when complete. I could not have asked for any more. Thanks to all the folks at Jim Hudson Ford. You have my business. More

Very happy with the process. Chris understood what we wanted and found the best options for our family. Very pleased with his diligence and prep work. It made the car buying pro Chris understood what we wanted and found the best options for our family. Very pleased with his diligence and prep work. It made the car buying process a pleasure for a change. We'll certainly keep coming back. More

Car service Chris Weaver is great! We look forward to seeing him on our visits, very amiable and knowledgeable! He always makes us feel welcomed and is confident Chris Weaver is great! We look forward to seeing him on our visits, very amiable and knowledgeable! He always makes us feel welcomed and is confident in the work he does! More

Professional / no xx Chris Andrews was my sales person. Did not know anyone there before I stopped in at lunchtime. Glad I got Chris. By 2 pm I had bought a King Ranch Chris Andrews was my sales person. Did not know anyone there before I stopped in at lunchtime. Glad I got Chris. By 2 pm I had bought a King Ranch — the only one on the lot. Love the truck and appreciate the “”No xx” sales approach. Very impressed! More

Great experience! Went in to trade my F150 in for an F250. I text Ryan (who sold me the F150 the year before,) and set up an appointment for the next morning. Ryan ne Went in to trade my F150 in for an F250. I text Ryan (who sold me the F150 the year before,) and set up an appointment for the next morning. Ryan new exactly what I was looking for and found my truck right off. He was exceptionally knowledgeable about the vehicle and made me feel like he was working for me and not the dealer when it call to getting the right deal. I recommend Jim Hudson Ford to all my friends and family!!! More

New Ford Fiesta! After my vehicle went well beyond it's last leg I choose to go to Jim Hudson Ford because i saw they had a few vehicles i really liked. Junior helped After my vehicle went well beyond it's last leg I choose to go to Jim Hudson Ford because i saw they had a few vehicles i really liked. Junior helped me get the car that i wanted and made sure that it would fit my life style, he worked to get me the price i was comfortable and even introduced me to one of the service team members that would help me with my servicing. Great experience! I will be back More

Easy and Stress free car buying with Kurt! I worked with Kurt Matthews on purchasing a pre-owned Ford Escape from Jim Hudson Ford on 04/17/17. Kurt was very kind, helpful, and easy to work with I worked with Kurt Matthews on purchasing a pre-owned Ford Escape from Jim Hudson Ford on 04/17/17. Kurt was very kind, helpful, and easy to work with. He made the car-buying process enjoyable and stress free. I never felt pressured by him about making a choice nor was he ever over persuasive. He was knowledgeable about the vehicle, happily answered every question I had, and provided me with more than enough information for me to feel content with my purchase. He was also organized when I came to make the deal, everything was ready and it was an exciting experience. I would highly recommend working with Kurt! More

Expensive repairs and unfriendly customer service Had my power steering die on my Escape, so I went in to have it diagnosed. They charged $350 for the diagnostics alone and the fix was going to be any Had my power steering die on my Escape, so I went in to have it diagnosed. They charged $350 for the diagnostics alone and the fix was going to be anywhere from $1500 to $5000 more, so I decided to look for a new car. I looked at cars similar to the Escape, including the newest model of the Escape. The salesman at Ford, Chris Jr.(who is also the son of the manager, by the way), was cordial and friendly while we were there, but we ultimately went with a Honda. A few days later he called to see if we'd be interested in coming in to talk about pricing on a new Escape, so I told him we went with a Honda. He said nothing for about ten seconds, and then said "Oh really?" and hung up on me. That's pretty representative of their customer service. They just want to get your money through pushy tactics, not earn your business through good and fair service. The service center was insanely expensive. The only reason I'm giving two stars is because John at the service center was completely honest and responsive to my questions. Otherwise you're better off avoiding this place. More

Disorganized? Service Department Second and last time bringing our vehicle for service to JH. After scheduling an appointment on their "convenient" online scheduler, including a det Second and last time bringing our vehicle for service to JH. After scheduling an appointment on their "convenient" online scheduler, including a detail list of issues and service request the car was dropped off on Friday before 9AM. When I dropped it off, 2 gentleman came out and greeted me, told me my "rep" was with another customer, took my name and number and my list. Later that afternoon, I called and waited on hold for almost 15 minutes to finally talk to my rep, Tony. He was not even aware my car was there as it was entered under the fleet company. Needless to say the car was not ready. Tony called the next morning explained that my car would be ready a little later. After 2 on Saturday, I go to get my car and well, we have to order a part. It is now Saturday close to 4PM and the car was returned with some of the issues resolved. We have to reschedule to come back (Not here) to get the rest of the services completed. One of the last and simplest request was to get the vehicle washed and cleaned which JH failed to accomplished. Tony, our service rep. was extremely apologetic and as helpful as he could be, but there seemed to be a lack of communication between the online system and the service reps. I am very busy and it seemed like I had to remember the "list" several times and repeat it. Only to leave with the main purpose (my 50K service) not completed. I have noticed the lack of survey after the service, but perhaps that would increase the attention to detail. Misc: $14.16 Parts: $24.98 Tax: $2.74 LABOR: $166.43 TIME WASTED: Priceless! "Experience it TWICE and you will definitely NEVER FORGET IT" More

Excellent A really great experience. I submitted an online inquiry and Jason Seaberg, the internet sales manager immediately got in touch with me. He understo A really great experience. I submitted an online inquiry and Jason Seaberg, the internet sales manager immediately got in touch with me. He understood we were burned out on the car buying process and made things extremely easy. He knew about rebates long before other Ford dealerships in the area did. When we got to the dealership I let him know we were interested in two cars. He had them already pulled up for us and went through the differences in each. With the prices already worked out ahead of time it saved us on negotiating and we were able to get finished up as quickly as possible at a car dealership. We'll go back to Jim Hudson Ford when we need another car for sure. More