Jim Marsh Kia

Roger was very pleasant and helpful and got me in and out of there pretty quickly. Roger made sure to go over the car before I left. of there pretty quickly. Roger made sure to go over the car before I left. More

Great people, great deals and without all the pressure to buy! I felt very comfortable there and didn’t feel like I was getting ripped off. They worked with me and found the best deal that works for my life. buy! I felt very comfortable there and didn’t feel like I was getting ripped off. They worked with me and found the best deal that works for my life. Very grateful and will be back when I need another car purchase 🤗 More

I went to this dealership to purchase a vehicle that I saw on Cars.com. The ad on Cars.com read that all reconditioning fees are included in the price of the vehicle (since taken down). On the dealer's of saw on Cars.com. The ad on Cars.com read that all reconditioning fees are included in the price of the vehicle (since taken down). On the dealer's official web site when you look at the pictures of the car, one of the pictures is a picture of a sign reading No Haggling! No Hidden Fees! with the dealer's logo present. After test driving the car, I discussed with the salesman that I wanted to make sure that there were no other fees other than the standard title, registration, and doc fees. The salesman explained no other fees. We (the salesman and I) proceeded into the lobby to begin the purchase process. After discussing the internet price, the salesman went into the sales manager's office to explain the deal. Several minutes later, the salesman came out with a sheet of paper showing the price, plus the standard dealer fees. The price also included an $895 reconditioning fee. Without saying a word, the salesman immediately struck through the $895 fee, since we had already discussed no additional fees. I said everything looked good, and the salesman went back to the sales manager's office . A few minutes later a slick talking sales manager came out explaining that I could not purchase the car without paying the reconditioning fee. He showed me a "hidden fee" posted on the bottom of their web site. He further explained that they always charge a reconditioning fee. If they always charge a reconditioning fee, why does their web site show no haggling, no hidden fees? Also why would the salesperson cross out the reconditioning fee when we were negotiating, if there is always a reconditioning fee. The slick talking sales manager desperately tried to explain how much money they had in the car, how they would be losing money on the car, etc. At one point, the salesman asked me, do you think that you are smarter than me? At the time, I answered respectfully, but the simple answer is that I am obviously smarter, lol. The fact is, this dealership did not want to get rid of the reconditioning fee, because they did not think there was enough money in the deal. Then, after the sales manager had already tried to add the reconditioning fee, the salesperson explained that we (the dealership) always charge a reconditioning fee, but they can be different, some smaller than others. This is the same salesperson that crossed out and agreed to get rid of the reconditioning fee just a little while earlier, an experienced salesman that knows the rules. In fact, he went out of his way to tell me that he knows the rules. Again, their web site shows, no haggling, no hidden fees. The salesman without prodding, crossed out the reconditioning fee even though he has been there many, many years. The bottom line is that this dealership was engaging in shady business practices. I let the salesman know that the sales manager was dishonest, and this ended the negotiations. Please be forewarned, take your business elsewhere. More

Service is always first rate at the Jim marsh dealer. With the mask on I don’t know who thank but to people who helped me. With the mask on I don’t know who thank but to people who helped me. More

I would recommend this service to my friends and coworkers Friendly Knowledgeable I just missed meeting Jim himself 🙂🙂 This is my second KIA. Just traded Forte 335,000 10 years old coworkers Friendly Knowledgeable I just missed meeting Jim himself 🙂🙂 This is my second KIA. Just traded Forte 335,000 10 years old More

Took our Kia in for a recall issue. Great customer service with Todd and Gage in the service department! Friendly atmosphere! Very clean dealership! If anyone needs a good quality dealership or in nee service with Todd and Gage in the service department! Friendly atmosphere! Very clean dealership! If anyone needs a good quality dealership or in need of a new vehicle Jim Marsh Kia is the go-to place! Thanks to everyone involved in making this facility top-notch! More

Ms Keene kept me well informed. Her communication skills were outstanding and more than timely. Great professional skills with a exceptional personality. Body Shop, Thanks for job done well and timely. were outstanding and more than timely. Great professional skills with a exceptional personality. Body Shop, Thanks for job done well and timely. More

Made an appointment with Todd at the Service Center...he is always helpful and polite. Then went to parts department and met up with Warren very polite and helpful regarding the part I needed. is always helpful and polite. Then went to parts department and met up with Warren very polite and helpful regarding the part I needed. More

Roger was patient in showing me the special features In my new vehicle. About Khan, he is very persistent in getting my business and I agreed to the terms he promised me, but when I came to Finance, the p my new vehicle. About Khan, he is very persistent in getting my business and I agreed to the terms he promised me, but when I came to Finance, the promised deal was changed, from 72 months, was changed to 75, from 2.99% APR was changed to 3.50%. I felt like I got ripped off blind.. somewhere! More

Smooth and easy transaction. They were fair on both my trade-in and the price of the new vehicle. I would highly recommend them if you are looking for a Kia. It was worth the drive from Henderson. trade-in and the price of the new vehicle. I would highly recommend them if you are looking for a Kia. It was worth the drive from Henderson. More