Jim Marsh Kia

Friendly! Amazing! The entire staff a Jim Marsh Kia Body Shop is super friendly and helpful. My car was done when they said it would be done. The entire staff a Jim Marsh Kia Body Shop is super friendly and helpful. My car was done when they said it would be done. More

Service Department is Amazing We took our Sedona in for service on both sliding doors. Brett took care of us from start to finish, keeping us informed of what was happening with ou We took our Sedona in for service on both sliding doors. Brett took care of us from start to finish, keeping us informed of what was happening with our vehicle. Jim Marsh Kia has one of the nicest service departments we’ve ever encountered and that’s why we are return clients. More

Excellent service! Very professional. Helped a lot! Thank you! I really appreciated Brett's thoroughness and understanding. He is a gem - don't let him go. Very professional. Helped a lot! Thank you! I really appreciated Brett's thoroughness and understanding. He is a gem - don't let him go. More

Cash is GREAT I went just to see about upgrading to a newer Optima and ended up leaving with a Stinger! Oh my gawd! That car sells itself. If you sit in it, you’re I went just to see about upgrading to a newer Optima and ended up leaving with a Stinger! Oh my gawd! That car sells itself. If you sit in it, you’re going to buy it. Cash was so great though. Even though I said “oh my gawd” about 48 times while going through the process, Cash was very calming. Plus he’s super knowledgeable about the car. If he’s still there when I need a new one in 3 years, he’s got my sale! More

Tire issue Spoke to the general manager about dangerously over inflated tires on our brand new Kia Stinger just purchased 10 days ago. Tires were inflated to 5 Spoke to the general manager about dangerously over inflated tires on our brand new Kia Stinger just purchased 10 days ago. Tires were inflated to 58 psi. Recommendation for tire inflation on the Kia stinger front 36 rear 39 When I found out I had been driving around with tires inflated to this pressure I was not happy. Then my next thought was how many other Kias are being shipped to the dealership with tires inflated to that pressure? This issue needs to be addressed. After speaking to the general manager I feel very confident that the tire pressure will be checked on every car. Karen S. More

Recall My 2019 Optima was brought in for a recall. Although I did not have an appointment Cynthia was there to greet me even before I was out of my car. She My 2019 Optima was brought in for a recall. Although I did not have an appointment Cynthia was there to greet me even before I was out of my car. She told me they could do the work right now. She said it would take between 1.5-2 hours. I waited for it and it was finished in about 1 1/2 hours. She looked for me when it was finished. The car was also washed. The whole process was handled in a professional manner. More

Excellent customer service I came into the dealership to purchase a vehicle. Never bought a Kia before. I was introduced to Chris and he made me feel quite comfortable. Good sta I came into the dealership to purchase a vehicle. Never bought a Kia before. I was introduced to Chris and he made me feel quite comfortable. Good start. Chris thoroughly explained every detail about the vehicle I wanted and was patient and personable. I was very impressed with the dealership, all the staff were very friendly. I was impressed with Mr Marsh as well. Thank you Chris More

responsive and listened Very responsive and knowledgeable. Had an urgent problem that they dealt with efficiently and professionally, would not hesiatte to recommend Jim Mars Very responsive and knowledgeable. Had an urgent problem that they dealt with efficiently and professionally, would not hesiatte to recommend Jim Marsh Kia to anyone (FYI we have also bought 3 cars from them and they are great) More

20,000 mile service Other than the car wash being broken, I had to leave & go to a car wash. Disappointed . Service was very good & very fast. Much appreciated Other than the car wash being broken, I had to leave & go to a car wash. Disappointed . Service was very good & very fast. Much appreciated More

Very thorough Blair was very thorough in taking done my concerns with my vehicle. Brett made sure all of my concerns were fixed/ addressed and went above in de Blair was very thorough in taking done my concerns with my vehicle. Brett made sure all of my concerns were fixed/ addressed and went above in dealing with the warranty company. Vehicle was finished a day early. More