Jim Marsh Kia

Plesent Experience I have purchased several autos over the years. My experience at Jim Marsh KIA was by far the easiest experience so far. The sales person, Sal Saker, I have purchased several autos over the years. My experience at Jim Marsh KIA was by far the easiest experience so far. The sales person, Sal Saker, was informative and knowledgeable, as were others involved in the sales process.. The 2014 KIA SOUL I purchased has a GPS and other systems I'm not too familiar with, I'm told that one Julia Warga will brief me soon on how to use them. Also, there was a 4 inch scratch on left back door which Ms. Bobbet and crew repaired. I was given military discount and treated well. Jim Marsh KIA is the place to shop. Paul A. Miles More

Purchased 2011 Dodge Grand Caravan . First time ever buying a car that we had a pleasant experience and it didn't take 8-9 hours to get out of there. Carlos was great, very personable a . First time ever buying a car that we had a pleasant experience and it didn't take 8-9 hours to get out of there. Carlos was great, very personable and did not try to pressure us. We will definitely return for our future car needs. Good job also by Kelly, Blake and Sean. More

Outstanding Customer Service. Todd was very helpful with explaining all the features of the vehicle. The entire staff was extremely friendly and willing to help with all questions. Todd was very helpful with explaining all the features of the vehicle. The entire staff was extremely friendly and willing to help with all questions. Thank you again Jim Marsh Kia. I look forward to doing business with you over the years. Sincerely, Charles DuVall More

purchase of a new car I was surprised how easy it was to purchase a vehicle at Jim Marsh kia. I was very surprised. blake Hewitt and Julia warga were great. I was surprised how easy it was to purchase a vehicle at Jim Marsh kia. I was very surprised. blake Hewitt and Julia warga were great. More

Outstanding Buying Experience and Service The entire staff at Jim Marsh Kia Mitsubishi sales team exceeded my expectations by a mile! It was a great hassle free experience. Even though I've The entire staff at Jim Marsh Kia Mitsubishi sales team exceeded my expectations by a mile! It was a great hassle free experience. Even though I've known Jim for many years, I had never had the occasion to visit his dealership, and it was a pleasure! William Berkey spectra2001@earthlink.net More

Pathetic Customer Service I have been calling these people for at least 3 days now and left multiple messages simply to make an appointment to get my car worked on. No one has I have been calling these people for at least 3 days now and left multiple messages simply to make an appointment to get my car worked on. No one has called me back. This is after finding out about a week ago that they do not even have a technician to work on Suzuki cars until the 8th (over 10 days after I first needed it to be serviced) because the one technician they do have...is on vacation. When I expressed how this didn't make much sense to not have someone to work on cars for over 10 days. More

Wonderful I was pleased to buy a 2010 Kia Forte EX. Have driven a pickup truck since 1993 so driving a car was almost like a new experience. Perry Turpin wa I was pleased to buy a 2010 Kia Forte EX. Have driven a pickup truck since 1993 so driving a car was almost like a new experience. Perry Turpin was very gracious and found me a car that was within my budget. Got an excellent discount through 'friends of Jim'. Knowing Jim was a good thing. I will definitely recommend Jim Marsh Kia. More

New Car AND $24 in my pocket I was there to get an oil change on my 2014 Kia Soul when I got a call from Khan. He said he thought he could get me into a 2015 Soul Exclaim at a bet I was there to get an oil change on my 2014 Kia Soul when I got a call from Khan. He said he thought he could get me into a 2015 Soul Exclaim at a better percentage than what I was already paying. He hooked me up with Tommy who showed me some of the new models and I found one I loved. Next thing I know I'm driving off in a new Soul Exclaim! The staff here is always super friendly and they make it way too easy to buy a car. I went in to get one car serviced and end up in a brand new car with no money down and $24 in my pocket (they put me in the Fun Machine wind tube thing). They basically PAID ME to drive the car away! I'm already trying to talk my in-laws into trading their cars to get one from Jim Marsh Kia. More

Do Not Buy A Car From Jim Marsh Kia! I bought a new car from Jim Marsh Kia back in Nov. I negotiated a price (not monthly payment) for the car that I was happy with. Ahmed (on of the sa I bought a new car from Jim Marsh Kia back in Nov. I negotiated a price (not monthly payment) for the car that I was happy with. Ahmed (on of the sales manager) spent an hour trying to sell me a warranty, and even printed a sales receipt showing me the cost. (of course the monthly payment went up) I explained that I didn't want a warranty. He then printed the receipt that he claims I agreed to. He tells me to initial here and sign here. (He doesn't bother going threw the contract with me) I asked what was this $1,465.00 for? (It wasn't on the first receipt.) He said, "That's what you agreed to. You didn't want the warranty, so that's what you agreed to!" Instead of looking at the final cost, I looked at the monthly payment. (it was the same) I signed the form, not knowing that it was not the primary agreement. (I should know better) When I got home, I looked at ALL the paper work. Sure enough, the $1,465.00 was for a "Polysteel" kit/warranty and nitro. (non-cancelable) I contacted Jim Marsh Kia the next morning, and was told to come in the next day to talk to Ahmed. I tried to get the $1465.00 back, and even tried to return the car. They said all they could do was give me a 3yr maintenance package. If that wasn't enough... Warren (Sales Manager) told me he would pay for the registration. I never got it. The window tint was torn when I bought the car. They said they would fix it. I had to take it back twice, and it still has bubbles in the tint. On top of all that, I found out my NEW car doesn't have a SPARE TIRE! Over the next few months I tried contacting different people to get my money back, spare tire, or even the registration fee. I made approximately 20 calls to Jim Marsh Kia, and they all said they would call me back. Only 2 people called me back. (One was to tell me he is no longer a manager, but he would pass on the information.) I tried twice to make an appointment with the GM. They never would make an appointment. They said I could leave a message, or next time I'm there I could just ask for him. He didn't respond to my 1st message. On two different occasions I asked for him, but he was not in yet. I left messages both times. He finally called me the last time, but I wasn't home. I was still driving home from the dealership. Once home, I called him back, and left another message. No return phone call. I tried making another appointment. I was told by Kristina (I believe she is his secretary) that I would have an appointment with her, and she will cancel the warranty. I went to the appointment to be told the warranty could not be canceled. The only thing she could do was give me a "good will" amount of $300.00. I tried again to get a spare tire, but she said they couldn't do that. I could use the money to purchase the spare tire. I took the money and RAN!!!! I would NEVER recommend Jim Marsh Kia to anyone!!! More

Leadership failure at Jim Marsh Kia. After trying to get issues resolved through traditional methods, phone calls, visits, I took to social media to voice my final concerns. Received a r After trying to get issues resolved through traditional methods, phone calls, visits, I took to social media to voice my final concerns. Received a reply to my concerns from the GM, Allen Yarborough. An invitation to speak directly with him. Long story short, Mr. Yarborough has some serious anger issues. He was extremely angry I had the audacity to call Kia Consumer Affairs when he wouldn't return my calls (mind you, we hadn't yet spoke, and he asked me to call him). This man is a bully, pure and simple. I went to his office with an idea and he shouted at me, constantly interrupting. This man is a dinosaur. He had a golden opportunity to move me from a detractor to at least someone with a more passive opinion. Heck, had he ever tried to act like he had the smallest interest in helping rather than leading with his anger I might have even become a promoter. I love my car, I think my sales guy Warren was a nice enough guy. But their back end, their TCB skills, and their leadership is horrible. More