Jim Norton Chevrolet

Overall great experience, even in bad weather! !! Thank you all for taking time out for me today, and getting me in this truck.. !! Thank you all for taking time out for me today, and getting me in this truck.. More

Very accommodating and took care of me with a hard to find truck thanks Tyler find truck thanks Tyler More

The dealership is very clean, very open, with friendly and helpful staff that welcomed us in and helped us out. and helpful staff that welcomed us in and helped us out. More

Very friendly staff and went out of their way to give us the best in what we were looking for in our new purchase. Lots of inventory to pick from! the best in what we were looking for in our new purchase. Lots of inventory to pick from! More

Sam worked with me to get me in a vehicle the same day, despite my circumstance! 😊 Extremely happy with my purchase, this is the second vehicle I have purchased at Jim Norton Chevrolet. despite my circumstance! 😊 Extremely happy with my purchase, this is the second vehicle I have purchased at Jim Norton Chevrolet. More

The application process was quick and easy. Sean was very helpful and available to answer all our questions. He was not pushy at all. He gave us the time we wanted to make our decision about th Sean was very helpful and available to answer all our questions. He was not pushy at all. He gave us the time we wanted to make our decision about the vehicle. We Love the Nissan Armada we purchased. More

Phillip was Straightforward honest and respectful. No beating around the bush. Took the time to explain everything No beating around the bush. Took the time to explain everything More

Phillip Ashley and the entire sales staff was fantastic. We waited over a year for a specific Chevy Traverse. Was notified immediately and got the deal done!!! Would also give Michael Graves and the servic We waited over a year for a specific Chevy Traverse. Was notified immediately and got the deal done!!! Would also give Michael Graves and the service department a 5 star rating. We are a long term customers and have always been treated fair and with respect. Service is always prompt. More

I have done business with JN on many occasions but I never thought they would treat an excellent repeat customer so badly. Purchased my used 2014 Silverado LT on a Friday 12/31/21. Traded in a 2020 Kia never thought they would treat an excellent repeat customer so badly. Purchased my used 2014 Silverado LT on a Friday 12/31/21. Traded in a 2020 Kia Stinger, was able to work a deal and weather conditions were very cold. Drove my truck him it sat over the Holiday weekend and we have a few cold days in a row and never noticed the AC wasn't working until about 6 days after I bought it. Notified JN and they agreed to give me a loaner to fix my truck. A week goes by and no word from the service department or a manger from JN. I called to find out when my vehicle would be complete. My sales rep said I will have my Manager call you (Juan Moreno) He didn't return my call that day or several days following. I tried to call each day until I finally decided I was fed up leaving messages and had to go to the dealership in order to talk to someone face to face. Only to find out I needed a new AC compressor and JN wanted ME to pay for half the amount to fix the truck. lol.. I said What..? No.. I will go to my lender and stop the funding of this vehicle. At that time Juan Moreno said, ok ok ok.. let me see what I can do. I will call you tomorrow.. Guess what.. Juan never called, the next or the following or the day after that. I had to physically go back to the dealer to find out that the best they could do was they would cover the cost of the labor and I would need to pay for the parts. 1700$ estimate I was to pay 350-400$, I was so shocked they were trying to make me pay anything for the repair. By this time I started to figure out that they were stalling me and waiting for the funding to go through and stick me with this vehicle that would have NOT purchased had I known the issues. I did not wait weeks nor months to notify JN of the issue. All they did was treat me like chump and sticking me with xxx they knew had issues. As I questioned them about their advertisement of 167 point inspection and their advertisement on the truck as Cold AC. This is not only wrong but deserves a full investigation by Oklahoma Used Car Commission. This was planned and shady. I have contacted David George General manger but no reply from Him as of Yet. I have tried and tried to get them to make this right. They need to do the right thing, and back their cars. I have made plans to take this public to channel 2 news. The public needs to be aware of the shady business practices. PLEASE PLEASE Do not buy or sell to these people. More