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Jim Norton Chevrolet

Broken Arrow, OK

4.8
694 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs. We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful. Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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3131 N Aspen Ave

Broken Arrow, OK

74012

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Showing 694 reviews

September 17, 2019

Jorge was awesome Jorge addressed any concerns i had and always kept me updated. He was super helpful and nice. Nick in finance made the process so smooth and quick, I More

by dleanos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick H.
Sep 18, 2019 -

Jim Norton Chevrolet responded

Thank you so much for your feedback! We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Jorge and Nick! Please let us know if we can ever help you in the future. Mike Ridenour | Internet Director | 918.259.9358 | mridenour@jimnortonchevy.com

August 31, 2019

Easy, fast, and really courteous! Brittnea and Kyle (cowboy) both did an amazing job and were really courteous. The test drive was fun and cowboy was really great at communicating with More

by Pmtroutok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Hopkins , Brittnea Keith
Sep 02, 2019 -

Jim Norton Chevrolet responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Mike Ridenour | Internet Director | 918.259.9358 | mridenour@jimnortonchevy.com

August 24, 2019

Best Customer Service Frank was very helpful & patient the entire time. He worked non stop to get me in something I liked & felt comfortable in. 10/10 recommend Frank if yo More

by RobertoSF94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Acosta
Aug 26, 2019 -

Jim Norton Chevrolet responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Mike Ridenour | Internet Director | 918.259.9358 | mridenour@jimnortonchevy.com

August 24, 2019

Awesome experience!! I cannot say enough great things about my experience at Jim Norton Chevrolet, especially Jorge Rodriguez! Jorge took the time to get to know me and t More

by Lynna B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Jim Norton Chevrolet responded

Thanks for this awesome review, Lynna! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Mike Ridenour | Internet Director | 918.259.9358 | mridenour@jimnortonchevy.com

August 22, 2019

Best service ever!! Walked in and immediately was approached by our salesman and was treated with respect. Wasn't pressured into buying. I would totally recommend anyone More

by Missy1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Jim Norton Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Mike Ridenour | Internet Director | 918.259.9358 | mridenour@jimnortonchevy.com

August 16, 2019

From the beginning to the end. Frank Acosta our salesperson, exhibited the professional attitude of someone who had been in the business for years. We were amazed when we found out More

by Sparky andbSparkette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Franklin, Frank Acosta
Aug 18, 2019 -

Jim Norton Chevrolet responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Mike Ridenour | Internet Director | 918.259.9358 | mridenour@jimnortonchevy.com

August 10, 2019

Miracle Workers Jorge and Will made my car buying experience easier than I could have ever expected! I'm still in shock! Seriously, they are some major miracle worker More

by AMartinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Franklin
Aug 12, 2019 -

Jim Norton Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Jorge and Will went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

August 01, 2019

Non pushy Salesman I have bought over 20 vehicles in my life and Frank Acosta was the first car salesman i have ran across that wasn't pushy and genuinely care for what More

by vincebennett2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Acosta
Aug 06, 2019 -

Jim Norton Chevrolet responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

July 30, 2019

Old school dishonesty Made a mistake letting this place overcharge me for made up fees. Everyone Is your “family” until you dare question them about their charges. And defi More

by J B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Solomon teklu , Mike Ridenour
Aug 07, 2019 -

Jim Norton Chevrolet responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

July 22, 2019

Great help Dillon Kennedy was extremely helpful! He assisted me with finding my perfect vehicle. When price seemed tight, he worked with me. It was a great proce More

by hray32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dillon Kennedy
Jul 23, 2019 -

Jim Norton Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Suzy Barnes | Internet Director | 918.259.9393 | sbarnes@jimnortonchevy.com

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