Jim Norton Chevrolet

I am glad some had a good experience. For me, it was a complete and total letdown on a potential sale. "I'll call you in about ten minutes" has turned into over four hours with me leaving messages. They complete and total letdown on a potential sale. "I'll call you in about ten minutes" has turned into over four hours with me leaving messages. They clearly do/did not care about me and my needs. They need to take customer service lessons from their service department. For used cars, they are definitely not on the level of other dealerships. The day after the fiasco, my wife had her car serviced there. I did not but from them. They tried to use intimidation tactics with my wife to get me to buy the car. There is something seriously wrong with that dealership's sales tactics. I will admit that the sales manager did reach out in apology. I considered it and sent an offer on the vehicle. However, that offer was ignored by the sales staff and the car was sold out from underneath me. To be honest, that was ok as I do not think that I can trust them. The GM did respond later after I submitted a ridiculous offer on a car in order to get his attention. The response seemed canned and insincere. More

A bad experience turned into A GREAT EXPERIENCE! I purchased a 2017 Kia Forte that had problems from the start. It was covered under factory warranty but the Kia dealer could not fix the problem with purchased a 2017 Kia Forte that had problems from the start. It was covered under factory warranty but the Kia dealer could not fix the problem with the radiator fan. I want to stress that I thoroughly enjoyed dealing with everyone at the dealership. My salesman Scott was very friendly and accommodating. Mike Mosley in Finance is a pleasure to deal with as well and assured me the old loan would be paid off with the purchase and new loan. Amber in used car sales was also very helpful. All in all this dealership took a bad situation and made it a great experience. They took possession of the old Kia and had the General Manager reach out to me. David George then began to call multiple dealerships in order to find me another vehicle. I was not easy on any of them and they withstood the pressure in order to make the situation a great customer service experience. I ended up finding a car that was slightly more money but a solid buy. I put over 700.00 in the old car they took back and they gave that money back to me on the new car. I am overjoyed at the experience that I had. Bad things happen from time to time in this world. It is inevitable, but they lengths they went through to correct the experience and make it right with the customer will have me coming back again to purchase another car. I am very pleased to have worked with the staff at Jim Norton Chevrolet. Eric More

Caring Sales Associate, Inept Finance Manager We found a good vehicle here, and our salesperson, Jesus Velasco, was very helpful and kind. Jesus focused on finding a vehicle that would suit We found a good vehicle here, and our salesperson, Jesus Velasco, was very helpful and kind. Jesus focused on finding a vehicle that would suit our needs. Unfortunately, the Finance Manager, Bill Doyle, was not helpful at all, and he acted as if he didn't know how to complete the transaction. He blamed others for the mistakes on our documents and got flustered when we insisted he should get the dollar amount correct and our names spelled correctly. We were pre-approved from our financial institution, yet we had to do a lot of legwork on our own to complete the deal. He made it much more stressful than it needed to be. Other employees were either cranky or uninterested in helping us, but Jesus was very professional. More

Cashier in service has no customer service!! Very rude!!! Cashier was not helpful and very rude. Everyone else was nice and helpful. Might want too train in customer service. Cashier was not helpful and very rude. Everyone else was nice and helpful. Might want too train in customer service. More

Took my father in law to Jim Norton Chevy today to pick up his new 2500hd. It was a very seamless transaction with no games or gimmicks. The new car was priced well and they were very fair on his trade. Ma up his new 2500hd. It was a very seamless transaction with no games or gimmicks. The new car was priced well and they were very fair on his trade. Mark Koopmans helped steer us in the right direction before handing over us to John who took more than enough time showing us the ins and outs of the new truck. After we agreed to the deal Derek handled the finance transaction and explained very thoroughly the best warranty options for him. I couldn’t have been happier with the entire transaction. We were in and out in about an hour!! Thanks guys!! More