Jim Norton Ford

Dropped my F-150 power boost off at 5:45 8/7/25, rear end out had to use 4 wheel drive so the front wheels could pull me from oolagah, Ok to Broken Arrow, Ok about 45 minute drive. Talked with service the en out had to use 4 wheel drive so the front wheels could pull me from oolagah, Ok to Broken Arrow, Ok about 45 minute drive. Talked with service the entire drive trying to get a loaner to drive. They have 40 loaners available but all are loaned out and there is a waiting list. Bad sign!!! Have to find a ride back home and borrow or rent something to get to work. They said they would get my truck in first thing Friday morning 8/8/25. I start calling at 9am. After three attempts with three voicemails I get a call back at 12:35 telling me they checked it out and the rear end was damaged but they were not sure if it was covered under the recall but unfortunately I still couldn’t have a loaner. Finally received a text, not even a phone call, at 5:20pm right at closing time telling me it was covered under the recall and they found the parts in the back to repair my truck. This tells me they had the parts all day but chose not to work on my truck until Monday. Actually the text said he would talk to the mechanic on Monday to see how long it will take to repair. I’m still without a vehicle from 8/7/25 to at least 8/11/25. I said to the service person this is FN ridiculous, using the actual letters fn not the word, the service person said since I was cussing at him he had to hang up. So he did. I am not impressed with Jim Norton ford service department or management. My recommendation to anyone looking to purchase a new or used vehicle is to not use Jim Norton ford. The receptionist who directed my calls was the only person who was polite, courteous and helpful. I believe her name was Ester, if I’m wrong I apologize she was very polite and professional and if I came across as rude to her I apologize for that from the bottom of my heart. Sincerely I’m sorry. More

Update Jim Norton will not have my truck fixed today Friday August eighth and still nothing loaner. They are closed over the weekend and I still have to work. Jim Norton ford will not work with you they Friday August eighth and still nothing loaner. They are closed over the weekend and I still have to work. Jim Norton ford will not work with you they obviously don’t care about their customers as much as Matthews ford did. I will no longer be using Jim Norton ford for anything and I recommend you find another ford dealership. They are horrible More

These people are liars and their finance department is the worst. They try and slide stuff in there that you don't want and don't listen to you the worst. They try and slide stuff in there that you don't want and don't listen to you More

Worked with Ambrose Luke's. He was very professional and courteous. Went out of his way to make us comfortable. Look him up if you are going to buy a vehicle. He was very professional and courteous. Went out of his way to make us comfortable. Look him up if you are going to buy a vehicle. More

Exceptional Service from Jim Norton Ford - True Lifesavers! While on vacation, our 2019 Lincoln MKC left us stranded with an expired engine at just 47,000 miles. To make matters worse, our first Lifesavers! While on vacation, our 2019 Lincoln MKC left us stranded with an expired engine at just 47,000 miles. To make matters worse, our first stop at Bill Knight Lincoln left us without help or hope. But then we found Annette and the team at Jim Norton Ford, and they turned our entire situation around. From the moment we arrived, they treated us with care and understanding. Annette took the time to explain everything clearly, alleviating our stress and showing genuine concern for our predicament. Not only did they diagnose the issue quickly, but they also informed us that our engine was still covered under Lincoln's 6-year/70,000-mile powertrain warranty. This saved us from significant out-of-pocket expenses. Thanks to their professionalism and empathy, we felt supported and confident during an otherwise chaotic time. We can't recommend Jim Norton Ford enough for their honesty, expertise, and customer-focused approach. If you’re looking for a dealership that truly cares, this is the place to go. Thank you, Annette and the Jim Norton Ford team, for going above and beyond! More

I was a long time customer of Matthew's Ford before the dealership being purchased by Jim Norton ... a big shout out to Matthew in the Quick Lane service dept for his kindness and willingness to help us wi dealership being purchased by Jim Norton ... a big shout out to Matthew in the Quick Lane service dept for his kindness and willingness to help us with my wife's problem with a NEW battery .... Matthew saved us a tow charge to Jim Norton Toyoto on S Memorial in Tulsa ... A+ to Matthew! ... see you soon, Matthew, for my 50K mile servicing on my F-150 ... More

Jon Lane, salesperson, was very knowledgeable about the vehicle. They worked on getting the Explorer here to Tulsa very quickly. Fixed a couple of small dings without hesitation. Would totally recomme vehicle. They worked on getting the Explorer here to Tulsa very quickly. Fixed a couple of small dings without hesitation. Would totally recommend Jon and dealership to anyone looking. More

Very helpful employees. I would definitely use this dealership again. I'll very satisfied with my experience. I would definitely use this dealership again. I'll very satisfied with my experience. More

Jon Lane made ordering my new Mustang a breeze. He also took care of the details I wanted. I have bought from him before and would use him again. He also took care of the details I wanted. I have bought from him before and would use him again. More

Clean building, attentive staff, great answers to my questions, worked with me to find exactly what I wanted. questions, worked with me to find exactly what I wanted. More