Jim Norton Ford

Best purchase Experience I ever had. It all started with your service department. I was new to them and I needed an oil change pronto. I was off next day on an unexpectef long biz trip an It all started with your service department. I was new to them and I needed an oil change pronto. I was off next day on an unexpectef long biz trip and my former dealer used the loser’s word “can’t” today. Your service guys said “ we will work you in somehow, enjoy a cup of fresh brewed coffee”. While waiting I browsed around and met a salesman. Bought pu after trip. More

Worked with us to get the desired vehicle. After some time we were able to find the vehicle that we wanted. Would have liked to get more for trade-in. It was good to see that the whole team was After some time we were able to find the vehicle that we wanted. Would have liked to get more for trade-in. It was good to see that the whole team was willing to make sure we got the actual auto we desired and not just the salesman. More

very pleasant, job was quickly Easy to schedule, work done quickly, called when it ready, they took me home that morning and then came and got to pickup the Explorer. I'm very happ Easy to schedule, work done quickly, called when it ready, they took me home that morning and then came and got to pickup the Explorer. I'm very happy with that kind of service and would recommend them to everyone with a Ford Product More

Great people, great pricing, great experience! Everyone at Matthews Ford was very professional and very attentive to my needs in a vehicle. Jaylen, our sales person was awesome. He braved the free Everyone at Matthews Ford was very professional and very attentive to my needs in a vehicle. Jaylen, our sales person was awesome. He braved the freezing cold to search for vehicles with us on the lot. He was very patient and knowledgeable, showing us all the bells and whistles of the vehicle we bought. Overall, a great experience. More

A valued customer. The fellows treat me like a king. They have gone out of their way to ensure my visits are great. They know what they are doing, clearly. The fellows treat me like a king. They have gone out of their way to ensure my visits are great. They know what they are doing, clearly. More

New Ford Got a new Fusion and LOVE IT!!! I was scared of the economist but it is really spirited and the car rides like a dream. Charles was my salesperson and Got a new Fusion and LOVE IT!!! I was scared of the economist but it is really spirited and the car rides like a dream. Charles was my salesperson and he is laid back and super nice. Very informative on the vehicles they sell. Clean facility and friendly people. I am a tough customer so they probably are glad I am gone but I fought and got a great deal. More

Great experience Took the car in for some recall work. Greeted in a warm facility. He explained what they would do and asked if I needed a ride. Called and kept me inf Took the car in for some recall work. Greeted in a warm facility. He explained what they would do and asked if I needed a ride. Called and kept me informed of the status of the repair then called when it was ready. More

It was a good experience Good experience, however, I had to catch a mistake on my bill. I wAs not given the discount for a package oil change and tire rotation. Chris was awar Good experience, however, I had to catch a mistake on my bill. I wAs not given the discount for a package oil change and tire rotation. Chris was aware of the discount and told me it would be given to me at the cashier. When I found it they were happy to redo the invoice but I shouldn’t have been the one to find a mistake. More

Satisfied Customer! Everyone I worked with in Sales and Service in September, 2017, when purchasing a 2014 Ford Fusion was friendly, considerate, patient, kind, knowledga Everyone I worked with in Sales and Service in September, 2017, when purchasing a 2014 Ford Fusion was friendly, considerate, patient, kind, knowledgable, and helpful. They go above-and-beyond. It never entered my mind to buy a replacement vehicle anywhere else. They care about cars and they care about people. More

Mike Flippin was great to work with! Mike Flippin managed the service on my Ford with great service and a smile. The recall was handled well, the tires were priced competitively, and I n Mike Flippin managed the service on my Ford with great service and a smile. The recall was handled well, the tires were priced competitively, and I never felt pressured to buy anything more than I wanted. Mike kept me informed at all times throughout the day. He even called to ask where the wheel lock was before searching through the car. I appreciated his work. More