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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,325 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,325 reviews

April 28, 2022

The biggest asset this dealership has is Robert Blocker. With the car shortage and my car having died, he made sure I was up to speed on what was happening. When my car was delayed, he let me know. When my More

by Hmbell1531
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Pinkerton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Jim Norton Toyota Tulsa responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 21, 2022

Zach was very knowledgeable, patient and made sure I was 100% taken care of. This guy deserves a raise! Thank you, again! More

by aseneph97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bergman, Alex Cisneros
Apr 21, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 20, 2022

Zach was terrific! He made my first car buying experience fun! He was very patient and never pushy. I will be referring my friends to him in the future! More

by rodanthony88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bergman, Kade Stuart
Apr 21, 2022 -

Jim Norton Toyota Tulsa responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 18, 2022

This was a positive experience all around, everyone was courteous and knowledgeable and I was able to contact my salesman and get quick responses. The product was the overall star and all of the support st More

by Louise.Manetta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Lineback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 18, 2022

Great. Greg contacted me quickly. Was able to get information needed. Good relations. I would recommend. More

by brent.geiger
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 14, 2022

Ben was awesome! He worked with us to get exactly what we were looking for! We are very pleased with the vehicles we chose! We will definitely work with him again! More

by Swanphillips0913
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Lineback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kade Stuart
Apr 14, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 13, 2022

I purchased a car at Jim Norton on 4/12/2022. I really enjoyed working with my salesman Wes Koch. He was very helpful in helping me select a car I love and answering any questions. Everyone I More

by butlera164
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Koch
Apr 14, 2022 -

Jim Norton Toyota Tulsa responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 11, 2022

Alex Matheny did a great job on helping me with my purchase. The vehicle I bought was poorly cleaned, specially the engine area. Finance people was okay in my opinion. More

by Subaru Forester
Recommend Dealer
Yes
Employees Worked With
Alex Matheny
Apr 12, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review.Customer service is always our top priority, kindly reach out to our Pre-Owned Director, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com so we may address these concerns. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 09, 2022

What they said was what I got and that meant the most. Purchase April 2022 More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

April 07, 2022

My salesman Robert Blocker did great job, 5 star, finance part Kassidy good but painfull, at Dealership for over 41/2 hours, liked Kassidy trust worthy More

by bedwards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Jim Norton Toyota Tulsa responded

We are so glad to read that you had a positive experience at our dealership! If you would like to discuss the concern you've mentioned with our management team, please reach out to Seth Pinkerton, Assistant Finance Director, at seth_pinkerton@jimnortontoyota.com or 918-317-7208. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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