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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,325 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,325 reviews

March 14, 2022

I had a bad service experience with this dealership. I suggest you might want to go somewhere else, you'll thank me later... More

by jakelw1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kaylee Acosta
Mar 28, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

Overall a great experience working with the dealership and the salesman! Also maybe I’ll buy a vehicle from them again in the future. More

by DannyIbarra6549
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano
Mar 15, 2022 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

Salesman was thorough, friendly, and very accommodating as was financing department. It seems like they could work on continuity of service though, why have three different people to handle transaction? More

by Plumjam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano, Alex Cisneros
Mar 14, 2022 -

Jim Norton Toyota Tulsa responded

We are extremely thankful for our customers and value their honest feedback. Thank you for sharing your concern, you are invited to contact our New Car Director, Gibson Freter, at 918-250-6888, Gibson_freter@jimnortontoyota.com at any time if you would like to discuss this further. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

This is hands down the best dealership I have ever worked with Mychal Zambrano is a true professional straight shooter no bull. Customer service was a definite 10. Finance was awesome everyone worked to g More

by Matthew thronson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano
Mar 15, 2022 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

Great place. They didn’t make me feel pressured to buy a car. Actually gave me a few options and had a genuine conversation before we even ran my credit to make s More

by jaylen04thompson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano
Mar 15, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

This is a great place to buy a vehicle. I have and will continue to recommend this dealership to friends. More

by joey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano
Mar 15, 2022 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

I have always taken my 4Runner to Jim Norton for service, but I am really thankful for the opportunity to purchase a new vehicle from this dealership. I appreciate the salesman I was working with and his g More

by Toni Sophy.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano
Mar 15, 2022 -

Jim Norton Toyota Tulsa responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

Very friendly and knowledgeable! We will be buying our cars from here from now on! More

by Stephaniedbeesley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fleeman, Kassidy Owens
Mar 15, 2022 -

Jim Norton Toyota Tulsa responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

Everyone from this dealership was friendly, helpful, informative, transparent, quick. I would recommend to anyone More

by mattjoe.sala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cole Houchin
Mar 15, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 14, 2022

Jon Coats was great. Most of our communication prior to the sale was through text. This was very convenient for me during the work week. He was able to let me know which More

by Grant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Coats
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassidy Owens
Mar 15, 2022 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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