Jim Norton Toyota Tulsa

Jon was very easy to work with and kept me informed on when my car would arrive and it came in early! Second car purchased from Jim Norton and always had a great experience! when my car would arrive and it came in early! Second car purchased from Jim Norton and always had a great experience! More

I was very pleased with the process. It was very efficient and they were very respectful of my time with very little sitting around waiting. Would recommend Jim Norton to any of my friends. Jon wa efficient and they were very respectful of my time with very little sitting around waiting. Would recommend Jim Norton to any of my friends. Jon was very respectful and there was no pressure whatsoever to make a sale. More

The buying experience had a terrific part and a very disappointing part. The terrific part was working with Robert Blocker. We reserved a new 2021 RAV4 and Robert was clear on availability, cost, and disappointing part. The terrific part was working with Robert Blocker. We reserved a new 2021 RAV4 and Robert was clear on availability, cost, and fees. No games. He was professional and easy to work with. However, the finalizing portion of the sale was done with a different person and that’s the part that was extremely disappointing. Prior to finalizing a new car sale, customers hear about warranties from the finance dept. Shawn Hammond, Business Mgr, told us about the extended warranty options. This is where our experience became disappointing. New vehicles come with Toyota Care and manufacturer warranties that suffice for our needs. This dealership also offers a “lifetime warranty” for engines (https://www.jimnortontoyota.com/toyota-lifetime-engine-warranty). So we opted NOT to buy an extended warranty. Shawn was displeased with our decision and started a “hard sale” approach that involved another finance person. We were told about the "expensive windshield in the 2021 RAV4," the "subpar car alarm," and “special programming of the windshield” that make the extended warranty worth it. Despite all this, we still opted out of buying an extended warranty. In the end, Shawn required us to sign an “as-is” purchase agreement. This dealership sold a new vehicle (odometer 6 miles) “as-is.” We did not get a good answer why a brand-new vehicle was being sold as-is. The the form reads, “The only warranties applying to this vehicle are those offered by the manufacturer.” Could it be that the “lifetime engine warranty” by Jim Norton Toyota is only available to purchasers of an extended warranty?? Bottom line: Work with Robert Blocker - he is a knowledgeable and professional car salesman. Your experience with Mr. Blocker will be OUTSTANDING. But, do not expect the same professionalism from the finance dept. Prepare yourself for a hard sell approach and illogically being asked to buy a new vehicle “as is.” More

Very good experience. We were able to get through the process in a timely manner. There was no hassle and it was straight forward. process in a timely manner. There was no hassle and it was straight forward. More

Wes was very helpful and a pleasure to work with! Would recommend Wes and Jim Norton Toyota to all my friends. recommend Wes and Jim Norton Toyota to all my friends. More

This weekend Wes led Judy and I on the most pressure free but quick car-buying adventure of our lives.He is very personable, honest, listens well and delivered when responding to our inquiries. He has a grea but quick car-buying adventure of our lives.He is very personable, honest, listens well and delivered when responding to our inquiries. He has a great smile, engaging personality and communicates ‘I’m here to help you get the car you want.’ Fortunately what we wanted came in Sat. morning and he saw that we drove away with it Sat. afternoon. He was so helpful with the practical details rounding up the fellas to help get the cap transferred and misc. personal effects gathered up and put in the new truck. Nothing was an imposition on him or his time, effort and personal resources (wrenches) to get the transaction closed and us on our way to our family birthday party. Thank you Wes for a great buying experience. More

Wes was absolutely phenomenal! He answered any questions we had and went above and beyond! we had and went above and beyond! More

Wes was great to work with! Got me a better trade in value then was initial offered in our phone call, and worked to get me into just right vehicle. value then was initial offered in our phone call, and worked to get me into just right vehicle. More

Jon was extremely personable and seemed to really care about my family’s needs. He was very helpful. I will be referring my friends to him! about my family’s needs. He was very helpful. I will be referring my friends to him! More

Excellent experience. Robert Blocker was great. He did exactly what he said he would do. Very much stress free. exactly what he said he would do. Very much stress free. More