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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,315 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,315 reviews

March 06, 2021

Zen was great. He answered all our questions and made the purchasing process very easy. I have brought 3 other 4 runners at Jim Norton and this purchase and service is the best. Thank you. And by the way I More

by Sdritter087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Mar 09, 2021 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 05, 2021

Great customer service, kept me updated while waiting on my truck to come in, they answered all my questions and addresses all my concerns. Great experience. More

by Cools527k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Thronson
Mar 09, 2021 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

March 01, 2021

Shopped around and wound up contacting this dealership. Zoua helped me out tremendously! The rest of the team gave me a good deal with great customer service as well. Easy process. I don't know how much mo More

by M4112379
Recommend Dealer
Yes
Employees Worked With
Zoua Vang
Mar 03, 2021 -

Jim Norton Toyota Tulsa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

February 26, 2021

Mr. Blocker took good care of me. He was patient and answered all my questions. I needed a safe quiet ride and I got it! More

by padrebound2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Smith
Mar 02, 2021 -

Jim Norton Toyota Tulsa responded

Thank you for your great review! We're glad to have Mr. Blocker on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

February 25, 2021

My wife and I were looking for a 4X4 vehicle to accommodate my wife’s work in the Right-of-way business that she is in. We had a Toyota CH-R and a Nissan Rogue that we just could not get off road w More

by bgaylon99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Geer, Matthew Erwin, Matthew Thronson
Mar 01, 2021 -

Jim Norton Toyota Tulsa responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

February 25, 2021

I had the best experience buying my car. Zeb our salesman was perfectly nice and very knowledgeable. He made the experience even more enjoyable. Everyone did what they could to help us buy the car and it was More

by ian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Feb 26, 2021 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

February 24, 2021

Matt was very easy to work with. Friendly, Helpful, Matt was very easy to work with. Friendly, Helpful, informative, stayed in touch all without being pushy. I would recommend Matt to anyone witho More

by BeckyN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Geer, Matthew Erwin
Feb 26, 2021 -

Jim Norton Toyota Tulsa responded

Hi Becky and thanks for the great feedback! We're very happy that Matt was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

February 23, 2021

Matt made sure to get us the exact car we wanted and at the price we wanted. Stefan made sure to find us a rate under what we expected. Super happy with my new car and car buying experience!! More

by mmarti724
Recommend Dealer
Yes
Employees Worked With
Stefan Gerlei, Matthew Erwin
Feb 24, 2021 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

February 12, 2021

I was at the service department today and was to him as a service manager. I agree with the previous review. I just went to the service department for a nitrogen top-off for my tires and he wanted to charge More

by bespago
Recommend Dealer
No
Employees Worked With
Earnie Plumbtree
Feb 12, 2021 -

Jim Norton Toyota Tulsa responded

Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service. Your concerns are currently under review with our management team. You are welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at any time to discuss this further. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

February 01, 2021

Thank you Matthew Erwin for helping me find the right car. I love my rav4. Brandon Lewis thanks for working with me on a deal and giving me what I wanted on my trade in. Sarah thanks for searching a g More

by Monica.Needham.lmt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Lewis, Sara Knowlton, Matthew Erwin
Feb 03, 2021 -

Jim Norton Toyota Tulsa responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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