Jim Norton Toyota Tulsa

Robert is very professional and knowledgeable. He was very respectful of my time and made my 4Runner purchase a breeze. I would highly recommend working with Robert on your next vehicle purchase. Chase w very respectful of my time and made my 4Runner purchase a breeze. I would highly recommend working with Robert on your next vehicle purchase. Chase was also very good to work with on the finance side of the transaction. More

Outstanding experience with sales rep Matt Erwin, I had a pretty crappy time with another local toyota dealership so his approach was much needed. The fact is that I had no plans on making any purchases but pretty crappy time with another local toyota dealership so his approach was much needed. The fact is that I had no plans on making any purchases but Matt and the dealership as a whole bent over backwards to get me exactly what I wanted. All of this was done without any creep salesman tactics or pressure. Jim Norton Toyota and specifically Matt Erwin worked for my loyalty and they got it big time. Thanks for treating me right. More

Mike was great with customer service, he was never pushy and always so kind!! Need more dealers like him!!! He didn't talk me into anything, just had me very well informed!! I respect that!! and always so kind!! Need more dealers like him!!! He didn't talk me into anything, just had me very well informed!! I respect that!! More

Thanks, Matt Erwin! You were extremely helpful and I'm very happy with the car. Thanks for getting me a great deal on the Toyota Camry SE! very happy with the car. Thanks for getting me a great deal on the Toyota Camry SE! More

The sales consultant was a very polite idiot. He told us the Platinum Tundra had heated steering, it did not. He told us it had TRD exhaust, it did not. Instead of going over the car features he told me to the Platinum Tundra had heated steering, it did not. He told us it had TRD exhaust, it did not. Instead of going over the car features he told me to download Toyota engage app, which turns out only employees are authorized to access. . When we asked if we could swap out the wheel he said “sure”, but then 1800$ was added to the bottom line for less expensive rims. We asked if we could keep the wheels that were taken off he said “no we don’t do that.” After talking to the GM we were given the original wheels. When confronting Matthew about all these issues after purchasing the vehicle he became defensive and said he was just a consultant. We believe it’s his job to know the details of the vehicles. Additionally I believe it is poor customer service to send a vehicle off the lot without reviewing the features, not to mention possibly unsafe. I had to ask if he would schedule an appointment with a technology specialist to get my questions answered. Another bad experience was the Financial consultant seemed to lie or at least mislead me on the warranties as to coerce me into buy additional coverage. As I was leaving I asked if I needed to pay. Everyone was surprised I hadn’t written a check. Left arm doesn’t know what the right arm is doing. Lastly, I was not provided the window sticker after paying. I’ve always had this with all my vehicles. Apparently a new is being ordered. We will see if I’m contacted or if I have to continue to follow up. We cannot recommend Jim Norton Toyota as a good place to buy a vehicle. Hopefully service will be better. More

Absolutely awesome experience. They were all great to work with and no sales pressure at all. Would highly recommend using them for a vehicle purchase work with and no sales pressure at all. Would highly recommend using them for a vehicle purchase More

Mike was very helpful and funny but sweet and took a lot of time making sure everything went great. And I would recommend Toyota to anyone and ask for Mike. He did an amazing job in helping find excactly wh of time making sure everything went great. And I would recommend Toyota to anyone and ask for Mike. He did an amazing job in helping find excactly what I needed. More

This was the most painless car buying experience that my husband and I have ever had. We even came in during the last hour they were open on New Year Day! Thanks Pedro! husband and I have ever had. We even came in during the last hour they were open on New Year Day! Thanks Pedro! More

Purchased my first new car and it was a great experience. A special thanks the Matthew Erwin for being so helpful and nice and also staying late to make sure we were well takin care of. A special thanks the Matthew Erwin for being so helpful and nice and also staying late to make sure we were well takin care of. More

Luis was great! He made my family and I feel welcomed and he did everything he could to help us have a great experience! I’ll definitely be requesting him when I go next time. he did everything he could to help us have a great experience! I’ll definitely be requesting him when I go next time. More