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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,319 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,319 reviews

October 05, 2020

The professionalism of Zoua was outstanding. She is a warm and welcoming person, who truly cares. She showed true concern for my needs. She is a true asset. I would recommend this dealership and her to m More

by Stinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoua Vang, Shelly Smith
Oct 06, 2020 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 02, 2020

Luis Rivas went above and beyond to find me a car! Believe me when I say, I didn't make it easy for him. I was very specific about what I wanted. He worked with me and finally satisfied me on both t More

by Danny Earl a.k.a. Santa
Recommend Dealer
Yes
Employees Worked With
Luis Rivas
Oct 06, 2020 -

Jim Norton Toyota Tulsa responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 02, 2020

After my horrible experience at regional hyundai I decided to take a chance with Jim Norton Toyota. Not only did Zack greet my husband and I at the door, he took his time to show us the Rav4 and made More

by Kathy yang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly Smith, Ethan York
Oct 06, 2020 -

Jim Norton Toyota Tulsa responded

Hi Kathy, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

September 30, 2020

Devin new exactly what we wanted before we even made the trip to Tulsa! The first car he showed us, was the car we choose! He made the whole experience very easy and smooth! Very easy to communicate with! W More

by BT2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devin Roberts, Shelly Smith
Oct 01, 2020 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

September 29, 2020

Luis Rivas, thank you for your attention and patience. In addition to helping us get good purchase prices. I will recommend him and Jim Norton Toyota to everyone I know. More

by icmarquinar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rivas
Sep 30, 2020 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

September 28, 2020

Devin was super helpful. I told him what I wanted and he went back and forth with his manager until we had everything right for me. This is my third vehicle purchase from Jim Norton in the last 11 years. Th More

by jared317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Geer, Devin Roberts
Sep 30, 2020 -

Jim Norton Toyota Tulsa responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

September 28, 2020

Pedro is great, he was very patient with us and he knew everything about the trucks we test drove. I will recommend him and Jim Norton Toyota to everyone I know. More

by Brian Stephens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro Neris
Sep 30, 2020 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

September 24, 2020

Brandon was fantastic! He made sure i got the car i wanted in the color i wanted. He wasn’t pushy, was knowledgeable, and able to answer all my questions. However, finance was a nightmare. i had to More

by tmar2020
Recommend Dealer
Yes
Employees Worked With
Todd Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Barlow
Sep 25, 2020 -

Jim Norton Toyota Tulsa responded

Thank you for writing. We take our award-winning reputation & your feedback seriously and would like to discuss the details with you as soon as possible. Please contact our General Sales Manager, Holly McMurphy, at 918-317-7202, holly_mcmurphy@jimnortontoyota.com. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

September 24, 2020

Zoua was amazing with helping find the right vehicle at a great price. The staff was knowledgeable, super friendly, and timely! I will be back! More

by Brandyultra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Farhad Ghavami, Zoua Vang, Kelly Allen, Neil Benjamin
Sep 25, 2020 -

Jim Norton Toyota Tulsa responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Zoua and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

September 24, 2020

the best attention and the best service from all the staff especially Luis Rivas. I'm more than happy with my new car, you guys are the best More

by jmonasterio199
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rivas
Sep 25, 2020 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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