Jim Norton Toyota Tulsa

5/25: First time buying a new car, and Zoua went above and beyond to make sure I was 100% informed and taken cared of through the sales and during financing. 6/24: I have not received my registration and beyond to make sure I was 100% informed and taken cared of through the sales and during financing. 6/24: I have not received my registration papers or finance documents yet since a month ago, and complete silence from the dealership. After several attempted calls, I got a hold of Doug. I went in after work and restarted my contract with him. 7/22: Complete silence and no documents yet again. Went into Jim Norton again, talked to Doug, and restarted my contract AGAIN. (Some advice if you're redoing your contract again: Keep track of your prices/numbers from last time, which I didn't do unfortunately. My interest rate bumped up just a tad bit from last time when I checked later.) 8/18: No documents still. Decided to call one last time. Found out Doug didn't work there anymore, so another advisor had the burden of handling my situation. He said he would look into it. Didn't catch his name because I was just so dumbfounded about everything. He asked me to come by tomorrow to get a new temp tag. 8/19: Visited Jim Norton Toyota to try to talk to who I was talking to yesterday, but we couldn't figure out who it was or that he just wasn't in today. Was told to come back tomorrow. 8/20: New advisor, Shawn (finally got his name), called in the morning and confirmed that my contract did, in fact, go through. Visited Jim Norton Toyota that evening to get my new temp tag and more info, but he wasn't in that evening. 9/18: Visited Shawn to get an update since the papers has still not come in. Said he will call Accounting on Monday and update me later. 9/28: No call, but FINALLY the registration papers came in... after 4 FREAKIN' MONTHS. ------------- OVERALL: Sales Dept is top-notch, but the Finance Dept is a mess. Don't bother with texts/emails; just call a few times until they pick up. I probably won't buy from this dealership again in the future though honestly. More

After a few rough encounters with Jim Norton Toyota, I’m very happy to report that I had service done on the Avalon that I bought a year ago, and my service advisor, Marissa, made my day by getting somethin very happy to report that I had service done on the Avalon that I bought a year ago, and my service advisor, Marissa, made my day by getting something done for me that she first told me she could not do in service. Thank you Marissa for going that extra mile for me. I appreciate you more than you can know. More

Zoua was very good at responding and helps you look for the right car. Jim Norton always have kind staffs and willing to assist in any way they can. the right car. Jim Norton always have kind staffs and willing to assist in any way they can. More

Worst experience ever , do not buy from Jim Norton used cars , worst customer service ever !!!! My parents bought a car and it took me 6 phone calls to finally get a manager to call be back , problem was s cars , worst customer service ever !!!! My parents bought a car and it took me 6 phone calls to finally get a manager to call be back , problem was solved but still no thank you or apology. I was told well at least you gots cheap car , sorry I didn’t see anything cheap on your lot, would not raccoon. More

I can really say my experience at Jim Norton was absolutely amazing. Zoua did an excellent job in helping me pick out the right car for me and making sure I was getting the best customer service. Da absolutely amazing. Zoua did an excellent job in helping me pick out the right car for me and making sure I was getting the best customer service. Dalton in finance even did a great job in getting me the deal I wanted with no problem. I definitely would recommend this dealership for future car buyers. More

Robert Blocker provided an exceptional positive experience in purchasing a new Avalon. He was knowledgable, extremely polite, and focused on a stress free conversation about buying and understandin experience in purchasing a new Avalon. He was knowledgable, extremely polite, and focused on a stress free conversation about buying and understanding how the car drives and performs. More

Great customer service!! They were very easy to work with, very informative, very patient with our little family, and quickly got us into our new vehicle. with, very informative, very patient with our little family, and quickly got us into our new vehicle. More

Grant was a great salesman! He was very knowledgeable and not pushy. We felt very comfortable working with him and would recommend working with him to others in the market for a car. not pushy. We felt very comfortable working with him and would recommend working with him to others in the market for a car. More

Great Experience My boyfriend and I both purchased Great Experience My boyfriend and I both purchased vehicles in November and December of 2019. Well yesterday I came back to look and I seen an suv Great Experience My boyfriend and I both purchased vehicles in November and December of 2019. Well yesterday I came back to look and I seen an suv I loved. So now I’m a proud owner of an suv! Wanna give a huge thank you to the two gentlemen I worked with tonight and the past 3 times y’all were the greatest and made things super easy. Jim Norton Toyota will always have my business! More

Easiest car buying transaction ever! Kiwi is so friendly and personable. He kept me updated on vehicles I might like. The finance staff is easy to work with! Will definitely buy from them again! and personable. He kept me updated on vehicles I might like. The finance staff is easy to work with! Will definitely buy from them again! More