Jim Norton Toyota Tulsa

Great Sales, Horrific Finance problems I am not the kind of person who leaves bad reviews because I have been in management in the service sector for years. However, I had such a night and I am not the kind of person who leaves bad reviews because I have been in management in the service sector for years. However, I had such a night and day difference between the Sales side and the Finance side. My sales agent Ernesto and the Sales managers were absolutely fantastic. Quick to respond to my questions, no high pressure, just simple and polite communication. I felt I was getting good price on the vehicle. Once I was handed over to finance, it all went downhill. Joel doesn't even try to hide the fact that he doesn't want to work any more than he has too. He didn't check for a better rate, until I told him my Credit Union would beat "his" rate and that I would walk. His entire attitude was quite condescending. I then had an issue where I had to call multiple times, finally speaking with Mike David, one of the finance supervisors who was actually helpful. I then had to come back to the dealership and resign the papers. Joel again was argumentative, even when I pointed out that my current interest rate was higher than what he could re-run me for. I left frustrated and very annoyed. A great experience in sales was totally ruined by the Finance side. More

Great service He was very helpful, not pushy, & very knowledgeable! I would definitely recommend Robert for anyone looking to buy a new car. He made the experience He was very helpful, not pushy, & very knowledgeable! I would definitely recommend Robert for anyone looking to buy a new car. He made the experience not so bad! More

Best car sales person I have ever worked with! I was looking for a used truck and had certain criteria that needed to be met. Sales people at other dealers told me I would never find one. They we I was looking for a used truck and had certain criteria that needed to be met. Sales people at other dealers told me I would never find one. They were wrong. Todd Roberts at Jim Norton Toyota found two trucks to fit my needs. Todd was fantastic! He worked diligently to make sure that every question I had was answered, even going above and beyond what is normal. I happily drove off in the perfect truck for me. I absolutely recommend Todd Roberts. Connect with him when you need to purchase a vehicle and you will not be sorry. More

Accommodating and Thorough We came looking for a Toyota for their reliability and value. We left with that Toyota and the knowledge that we have a good contact for our future au We came looking for a Toyota for their reliability and value. We left with that Toyota and the knowledge that we have a good contact for our future auto purchases. Lauden Bisel was very straight-forward, personable, and knew their inventory well. He worked with us in a price range we felt comfortable with, and even did a lot of footwork to find us the spare keys from the previous owner. Any salesperson who goes that far above and beyond will get my return business. Both him and Sean Walsh stayed late on the Friday before Christmas to help us finalize our purchase. Sean was extremely personable and we enjoyed the short time we spent finalizing the deal. I feel comfortable recommending this dealership and these employees not only to my coworkers, but also to friends and family. More

My first time leasing a car so I had a lot of questions. If you are looking to buy or lease a car this is the dealership to go to first. Robert Blocker was the best source of information and advice that I co If you are looking to buy or lease a car this is the dealership to go to first. Robert Blocker was the best source of information and advice that I could have found. He took me through the process of buying versus leasing, explaining the pros and cons. I ended up leasing a RAV4, happily confident that I had made the best decision. More

Great person I came to the dealership on a VIP lease return visit. Beth greeted me at the door and helped me during the process. She did an outstanding job and tr I came to the dealership on a VIP lease return visit. Beth greeted me at the door and helped me during the process. She did an outstanding job and treated me very well during the process. I will have her as my go to sales rep the next time we change cars. More

New Car purchase! We bought from Robert Blocker. We will be buying our next car from him, as well. He was AWESOME and very professional. Thanks again! We love our new R We bought from Robert Blocker. We will be buying our next car from him, as well. He was AWESOME and very professional. Thanks again! We love our new RAV 4!! More

Best ever Always a fast, friendly, and dependable experience. Rodent chewed through wiring so was not covered under warranty, but received the same thoughtful r Always a fast, friendly, and dependable experience. Rodent chewed through wiring so was not covered under warranty, but received the same thoughtful response during the entire process. More

Great car salesman Lauden was a great car salesman any question I had he answered or found an answer. He got me into my perfect car, I haven't dealt with many car dealer Lauden was a great car salesman any question I had he answered or found an answer. He got me into my perfect car, I haven't dealt with many car dealerships but this one was the best I've heard about or seen. I would definitely recommend Lauden and Jim Norton Toyota they know how to treat the customers! More

Easy Buy I worked with Dr. Todd and knew pretty much what I wanted. He made the process easy and efficient. This is the third used car to buy from him this p I worked with Dr. Todd and knew pretty much what I wanted. He made the process easy and efficient. This is the third used car to buy from him this past year and I'll be back again. More