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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,325 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,325 reviews

March 05, 2024

JEFF WAS EXCELLENT TO GET MY 4RUNNER IN AND OUT FOR SERVICE IN A SHORT TIME FRAME AMD WAS SURE I WAS UPDATED ABOUT WHERE THINGS WERE AT. More

by GREATEDRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jeff was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

The service dept is always very helpful and friendly. They also have oil change coupons and will replace your key fob battery at no chargez More

by bmares54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Peck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeb Freter
Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

I always go to Jim Norton for my vehicle and I have never had any issues and the prices are excellent. More

by flatohawaii02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeb Freter
Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

Wouldn’t fix my tire bad communication only wanted to make money off of me More

by MATTEDDY96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Holmes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review as customer service is always our top priority. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

Test driving cars was fun. Wyatte made it fun. And easy. He was patient with me. They finally found a great car….I hope since the last car that needed a new engine after 6 mos More

by PMARCUM5
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilford Friday
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatte Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Fleeman, Auston Foster, Neng Yang, Brant Gamble
Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 05, 2024

Very friendly and knowledgeable sales staff. Good selection of new vehicles. My second time purchasing a new vehicle from them. More

by moneelee2
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Bill Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Pinkerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neng Yang, Matthew Ogle, Sean Ayers
Mar 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Called on Monday asked for an appointment on Thursday 8:30 and we were there at 8:30. Never heard from them until we called at 4 pm More

by BMARTIN1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not there
Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately, we cannot identify you by your username and kindly request that you to reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Why does this have to be fifteen words? The service was great at Jim Norton. More

by EEZELL0
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great rating! We're pleased that everything went well for you. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

Dealership had a power outage and did not call to let us know. When we got there to pick up the van I was told I needed to pay with cash or a credit card. They wanted to text me a link to pay by credit card More

by Peglopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zeb Freter
Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. We do apologize for the issues from the unusual power outage on Friday and are thankful to our customers for their patience during that inconvenience. We also have some new staff members who always want to be sure they are following our processes, we apologize for any misunderstandings. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly request you to reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 04, 2024

I’m so pleased with customer care. Mr. Josh is a nice person.with good customer care More

by johnsonparackal
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Courtney, Jim Norton Auto Group

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