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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
679 Reviews

679 Reviews of Jim Norton Toyota Tulsa - Service Center

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April 09, 2024

Able to get a same day appointment for routine maintenance and recall notice. All staff were very accommodating, and the service completed in a timely manner. Would recommend this service to oth More

by HOLLEWOODS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 06, 2024

Finally got the job done correctly. Thank you Jeff Lee for making sure it was right this time!! More

by janiceconquest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your feedback, Janice. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that Jeff was so attentive during your visit to our dealership. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

April 06, 2024

Frank and Cody were great. They helped get me the car I wanted and answered all my questions, whether over the phone, over text, or in person. I am very happy with my car and w More

by AMITP92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Eby, Frank Freer
Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know Frank, Cody, and our team were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

April 05, 2024

Jim Norton - upper tier Toyota dealer. Have expended extensive resources for customer satisfaction..striving correctly. More

by nbxit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great feedback! We're pleased that everything went well for you and look forward to working with you again soon. Sincerely, Courtney, Jim Norton Auto Group

April 05, 2024

Always dependable. Keeps me updated on what they are doing and what needs to be done. Bring back free cookies and brownies More

by lindanorwood810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffanie McCarthy
Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos, Linda! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

April 03, 2024

Always a great experience, would not go anywhere else for sservice. Always friendly and knowledgeable too. More

by cheerychatter2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We didn't remember his name but the gentleman from Germany also helped us and he was wonderful. , Auston Foster
Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, Courtney, Jim Norton Auto Group

April 03, 2024

The service at Jim Norton Toyota was Quick and effortless. The service writer was courteous and helpful. I recommend Jim Norton Toyota for all service requirements. More

by DRRICKBISHOP12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 03, 2024

Wry professional and always friendly. Always keeps you updated on the status of your vehicle More

by lindajohnbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel L
Apr 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us, Linda. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

April 03, 2024

Always greeted with a smile. There was a mix up on whether the car needed the maintenance request due to the oil change sticker and car system had not been updated fro the prev More

by warege
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your feedback, and we are glad to hear that your visit was an overall positive one. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Courtney, Jim Norton Auto Group

April 02, 2024

Clean, Friendly, knowledgeable service people. The only complaint I have is they used to have free white chocolate chip macadamia nut cookies in the waiting room, now they don’t! More

by JIMFBRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department! We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let us know if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

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