Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
679 Reviews
Call Service Center (918) 215-3786

679 Reviews of Jim Norton Toyota Tulsa - Service Center

Sort by
February 28, 2024

Friendly professional completed all the work requested was finished in a timely manner. Shuttle service a plus More

by ankerbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

The service department isn't the problem, they did a great job replacing the side mirror on my 2019 Nissan Maxima. It's the lying salesman and the harassing finance person who are the PROBLEM! WILL NOT More

by CFRANCIS5
Recommend Dealer
Yes
Employees Worked With
Shelton Hines
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
Report | Print
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you sharing these concerns and immediately forwarded them to our management team. We are looking into the issues mentioned and thank you again. Please reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Professional, informative and honest about what needs immediate fixing and what could wait. Also provide coupons and service reminders. Great dealership!!! More

by shellycs0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
Report | Print
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us, Shelly. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

This location is always very courteous when I come thru for service. Pretty accurate with their time estimates of when the work will be completed as well. Thank you! More

by gregorypetree
Recommend Dealer
Yes
Employees Worked With
Unknown employee at service e desk: five stars.
Report | Print
Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this 5-star review, Gregory! We strive to provide courteous service to all our guests and are glad to hear that was the case for you. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Dan did a great job at helping us find the car we needed. He went the extra mile with making sure we could drop off our cashier's check in place of our personal check. Really appreciate his willingness to h More

by KONGPANGYANG
Recommend Dealer
Yes
Employees Worked With
Daniel Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brant Gamble
Report | Print
Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for this fantastic review, and congratulations on your new vehicle! We appreciate you taking the time to share your experience and for allowing us to show you the Jim Norton Toyota difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! We wish you miles of happy driving! Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

They have always been very polite & they sent a video of my tires cause they wanted a all points check on my car I also was given a call when it was done & they also put it thru a car was I will definitely More

by BETTYHEDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us, Betty! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Took care of issue promptly and with no hassle on about the need to resolved More

by jsmillar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sesso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 28, 2024

Process in and out very fast and efficiently. Quickest time from sale to going through finance. More

by EDDIEHUNDLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnie Plumbtree
Report | Print
Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Eddie, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Courtney, Jim Norton Auto Group

February 27, 2024

The service and the staff here are always amazing. I have been using them for years and would highly recommend them to anyone! More

by krhoades
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Jacoby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
Report | Print
Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your kind words! We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Courtney, Jim Norton Auto Group

February 27, 2024

Everything was done on time with no problems. Wish they would have reset oil/filter notifications on car. More

by DWHESS51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Arnold
Report | Print
Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Unfortunately we cannot identify you by your username but we would like to be of assistance.If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

1
...
44
45
46
...
68