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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
679 Reviews
Call Service Center (918) 215-3786

679 Reviews of Jim Norton Toyota Tulsa - Service Center

Sort by
February 27, 2024

The people are usually friendly. I like that my car gets washed before they give it to me. More

by lrbronz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

February 27, 2024

Good experience, as always. Kept me informed with all tech details re. my car. Timely completed. Thank you! More

by DAN_LILIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us, Dan. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

February 27, 2024

They are responsive to my concerns. Easy to schedule service. They communicate well with me keeping me updated. More

by tqjenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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Feb 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

Josh was very professional and kept me informed on the status of my truck while I was waiting in the lobby. Thanks. More

by david@seekenergyllc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review, David! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. We noticed your overall rating was three stars, so if you would like to share any details about your visit, please don't hesitate to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

Very helpful to answer questions and concerns . . went extra mile to give info on how to clear oil off my driveway.. He was courteous though out .. More

by dianna.sunday84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Dianna, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

Great fast service, polite and efficient service department, Devon was very helpful and courteous. Highly recommend Jim Norton service department. More

by SAFARIKIDS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your kind words! We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

They gave me a great experience in that they did a fine job on my oil change and did it in a reasonable amount of time More

by DAVEANDERSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated, Dave! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

Received car in timely manner. They updated me with issues and took care of my requests. More

by JUSMITH8282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure but think it was Rachel
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Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

Rachel was very helpful. Service was great and a nice young man helped me with the navigation system on my car. More

by DAGWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 26, 2024

I purchased my car there almost 5 years ago and I have had consistently good maintenance experiences with them. More

by amcog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

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