Jim Norton Toyota Tulsa - Service Center

Kind employees, delicious coffee and comfortable waiting area. Always happy with any service. One unusual hiccup, after checking out, I was told the car was ready. I waited 12 min with no sign of it. My area. Always happy with any service. One unusual hiccup, after checking out, I was told the car was ready. I waited 12 min with no sign of it. My representative called again. I waited again. Finally a kind young man noticed I was still there. He took it on himself to locate my car. Not sure what was going on but he finally found it. When he drove into the garage I noticed the hood was not latched! He opened and closed it properly before I left More

Have. always been friendly respectful and takes time to answer questions and explain things when asked always been friendly respectful and takes time to answer questions and explain things when asked More

They're always thorough about keeping my car well maintained and clean. They also get things done fairly quickly. maintained and clean. They also get things done fairly quickly. More

On June 1st I took my RAV4 in for an oil change at 845am. I was told it would be one hr for the service to be completed. At 908am I received a phone call trying to sell me a cabin filter for my car, which I I was told it would be one hr for the service to be completed. At 908am I received a phone call trying to sell me a cabin filter for my car, which I declined. I was told I would receive another call when my car was complete, which I never did. At 1045 I went back to the counter to check on the status of my car. I was then told that my car was ready and had been ready. There were two girls at the counter and one said “that’s who I tried calling for you.” NOONE called me, or texted me. She called the wrong number. I have a 618 area code and she called 918. I find it rather suspicious that the number can be called correctly when attempting to sell me more services but not to let me know my car was ready. This is ridiculous. Then to make matters worse, the boy/kid whoever it was that went to retrieve my car, either A) needed to shower or B) farted in my car; stunk my car up so bad I had to drive home with my windows down. This is in acceptable. I would have gone back in that day to complain but I had already been there for WAY TOO LONG and needed to get home to my toddler and husband. More

Great fixed my problem and sent me on my way! nonthing else to say, so nonthing else to say, so More

This is my second vehicle from Jim Norton, and I have been completely impressed from my first visit to the facility. I did not repurchase from my hometown due to the lack of service and it was a great de been completely impressed from my first visit to the facility. I did not repurchase from my hometown due to the lack of service and it was a great decision to seek out the Jim Norton team... And the added incentive of Toyota Bucks for competitive fishing, simply put it over the top! More

I am very pleased with Jim NortonToyota. The service is great, speedy, and the workers are knowledgeable and pleasant The service is great, speedy, and the workers are knowledgeable and pleasant More

Easy going. Not too far from my house. They take time explaining things and are patient and understanding. Not too far from my house. They take time explaining things and are patient and understanding. More

Great service, always happy with the results and if it's not satisfactory they always make it right not satisfactory they always make it right More

I appreciate the professional service I receive at Jim Norton. David updated me on my Prius. Also, the men that transported me to and from my house were very professional as well. Norton. David updated me on my Prius. Also, the men that transported me to and from my house were very professional as well. More