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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
679 Reviews
Call Service Center (918) 215-3786

679 Reviews of Jim Norton Toyota Tulsa - Service Center

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February 19, 2024

Quality work, parts available, parts and service reasonably priced, Knowledgeable customer service representative, quality parts reasonably priced fast service, clean comfortable facility for waiter More

by YONKERS1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

They made sure to take care of me, it just took a lot longer than I had hoped to get done. More

by Tim
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review, Tim. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 19, 2024

Excellent customer service and minimal wait time, will use JN for all my vehicle services More

by PCURRIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Foster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

February 18, 2024

Not only did they get me in right away, the customer service is always excellent. Mr. Ryan makes getting my car serviced enjoyable and takes time to explain how everything works within my plan. More

by shallena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

February 17, 2024

Salesman and Service department were very helpful and went above and beyond. Very deserving of 5 stars. More

by tngates96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Lineback
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our team, and we are thrilled to know they went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

The service for basic maintenance, oil changes and tire changes, was always around an hour. On this visit the aforementioned services took around 30-minutes. The maintenance at Norton Toyota has only gotte More

by frankherrod69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

I've had three Toyota's and Jim Norton has taken care of me since 1996. It's a great dealership and Josh Pippin is the best service advisor!! More

by BJWOHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

Hunter was polite and listened well to understand my needs and repair my car. Wow More

by Dan and Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Allen
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, Dan. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Hunter was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

Very courteous service. Devon was spot on. My ride, was exceptional , very fun. I will be coming back. More

by MANISHAAHUJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon, my ride from nyc
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for this amazing review! We really appreciate your business and look forward to seeing you again soon. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 16, 2024

Friendly service, outstanding car rental service. Will be back. Service was quick and complete. Thank you. More

by LGRAYSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in rental department 5Stars, Jeff Lee
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Feb 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

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